About the Company:

Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

Primary Focus

This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, storage, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Job Responsibilities

• Primary POC for local server, network and telecom repair of District infrastructure components.
• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
• Assist with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions.
• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
• Assist in storage and data management, specifically file and folder permissions.
• Apply DISA STIGs and resolve security vulnerabilities.
• Support operational transition of enterprise solutions into production.
• Work Remedy incidents and requests and provide initial triage of complex tickets.
• Other duties as assigned.

Minimum Job Skills and Qualifications

Minimum Qualifications:

• BA/BS Degree and 5 years or more of experience
• Master’s and three (3) years or more experience
• PhD and 0 years related experience
• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
• Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
• Secret Clearance required prior to start.
• Experience using Remedy or a similar ticketing system.
• Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
• Demonstrated experience with VMware.
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
• Comprehension of NTFS file share permissions.
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
• Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
• Demonstrated aptitude for learning and rapidly mastering new applications and technology.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Self-starter with the ability to learn new tasks and skills.
• Strong organization skills.
• Ability to multitask and have practical time management skills.
• Team Player
• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Preferred Skills:

• Knowledge of PowerShell scripting.
• Cisco Telephony/Router Solutions.
• Prior USACE/ACE-IT experience.
• Experience supporting Office 365.
• Experience working in a DoD environment.

Reports to: Program Manager

Working Conditions

• Professional office environment
• Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Polished office protocols, high-tempo communication streams and working conditions.
• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
• Must be able to attend and conduct meetings as needed.
• May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.