JOB TITLE: Openlink Endur ETRM Delivery Lead

CAYUSE COMPANY: Cayuse Commercial Services, LLC

LOCATION: Remote 

POSITION TYPE:  Independent Contract

PAY RATE:  $75-100 per hour - 1099/C2C

About Cayuse Commercial Services, LLC:

In addition to talent and resources, contracting with Cayuse provides a relationship that values inclusion and racial equity. A minority business that is 100% Native American owned, we engage in purposeful partnerships with impactful missions. Our Brand reflects the amazing people who bring the solutions to life. Our Mission is to grow the company, grow the people. Our Ultimate Vision is to advance our heritage through innovation. Cayuse operates in 18 countries with four offices. Our headquarters are located on the CTUIR reservation in Pendleton, Oregon. It is here that we house our 40,000 square foot facility and Network Security Operations Center. We have additional satellite offices in Honolulu, Hawaii, and Rosslyn, Virginia.

The role requires strong systems support, communication and organizational skills with focus on customer service.

• Interact daily with end-users, developers, and managers
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions
• Field questions from end-users and assist with data issues
• Create and maintain system functional design documents
• Complete analysis, testing and deployment for system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines
• Availability to support after hours on business-critical situations and scheduled tasks
• Contributes to best practice library and mentors’ other team members
• Must be able to work on multiple simultaneous tasks with limited supervision
• Ensure requirements are being met in accordance with corporate compliance
• Ensure proper communication to all levels of the organization

• Bachelor's degree preferably in Information Technology, Information Systems or related area
• Excellent customer service, interpersonal, communication and team collaboration skills
• 8+ years of experience in application support
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities
• A strong understanding of SQL and relational database concepts
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, ServiceNow
• Familiarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements
• Ability to create complex pricing provisions and report views
• Excellent analytical and problem-solving skills, strong organizational skills, attention to detail
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards