Primary Focus

This initiative was established to streamline and optimize IT operations by consolidating various assets and resources, including hardware platforms, operating systems, database management systems, networks, third-party software, and custom applications. It also leads efforts to standardize technology procurement processes, enhance operational efficiency, and ensure the scalability of new technology solutions offered across multiple agencies. The organization provides technology solutions, program management, and business process services with a strong focus on community impact. Its integrated services enable state and local clients to deliver high-quality outcomes efficiently and effectively. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse 

About Cayuse Civil Services, LLC

Cayuse provides community-focused technology solutions, program management, and business process services. Our integrated offerings, credentials, and diverse status allow local and state clients to engage quickly and confidently with Cayuse to deliver high-quality services on time and within budget. ​Cayuse is 100% Native American-owned and benefits an entire Tribal community through career opportunities and dividends. The profits from our company are reinvested in our growth and as a distribution to the Confederated Tribes of the Umatilla Indian Reservation.

• Individually respond to computer system emergencies and resolve problems independently or in consultation with other Information Technology applications staff or end user personnel
• Research and resolve program, machine, data or system software problems of a highly technical nature, frequently interacting with other employees, supervisors, or users
• Provide expert advice, assistance or guidance of a highly technical nature concerning specialized application tools, hardware, software, or databases
• Provide specialized training to Information Technology applications staff on databases, tools, techniques, and procedures relevant to applications maintenance and development
• Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods
• Design, code, compile, test, debug, modify, and document new or existing highly complex applications programs within accepted standards, procedures and guidelines
• Implement complex in-house and vendor-supplied applications software
• Evaluate, analyze and prepare information and recommendations on technical solutions or options related to operating and managing an information system
• Independently define data elements; design structures for databases; write and compile definitions and descriptions of data elements into dictionary form for use by professionals and users. Write user guides and other documentation; meet with users to determine needs and parameters to evaluate results; train users in programs or systems
• Evaluate and analyze requests for enhancements or development projects of a highly complex nature
• Solely responsible for the preparation and supervision of formal system test procedures of highly complex application systems
• Prepare and monitor work plans and schedules to ensure timeliness, data integrity, and availability on a project basis
• Other duties as assigned

Minimum Qualifications:

• Should have at least six (6) years’ experience performing duties in large-scale Enterprise Architecture environments
• Must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies
• Must have experience in an Enterprise Architecture environment comprised of various components and must be familiar with how the various components of an Enterprise Architecture integrate
• Must have a general understanding and experience with at least one of the following EA components or similar technologies:
  • Decision Center, Decision Server
  • webMethods  
  • API Gateway
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Preferred Qualifications:

• Should have a general understanding and experience with the following EA components or similar technologies:
  • Nutanix
  • VxRail
  • ESXi
  • vCenter
  • NSX
  • SRM
  • Windows Server
  • RedHat Enterprise Linux
  • MS SQL Server 2014
  • Nagios
  • NewRelic APM
  • NewRelic Infrastructure
  • NewRelic Browser

Minimum Skills:

• Must possess problem-solving skills
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time
• Ability to forge new relationships, individual and teaming in nature
• Must be a Self-starter, that can work independently and as part of a team

Reports to: Account Manager

Working Conditions

• Professional remote office environment
• Must be physically and mentally able to perform duties extended periods of time
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position
• Must be able to establish a productive and professional workspace
• Must be able to sit for long periods of time looking at computer screen
• May be asked to work a flexible schedule which may include holidays
• May be asked to travel for business or professional development purposes
• May be asked to work hours outside of normal business hours

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.