The Workforce Solutions Manager  will  oversee and manage the work request process for our IT staffing master contracts in our State & Local government business unit, Cayuse Civil Services. This position will play a critical role in ensuring seamless coordination between our internal teams, candidates, and client procurement offices. This role is a growth role, with a focus on engaging with our Business Development teams and Client Buyers to staff IT skills in Agencies and Departments within the state and local governments we serve. The ideal candidate will have strong project management skills, an entrepreneurial interest, excellent communication abilities, and a detail-oriented approach to handling multiple tasks in a fast-paced environment.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Client Engagement:

• • Establish and nurture relationships with State & Local government personnel with short and long-term IT staffing needs, understanding specific needs and identifying how Cayuse can satisfy them. Periodically meet face-to-face with potential clients to demonstrate commitment to their mission and communicate the capabilities we bring to them.
• Work Request Management:
  • Source, review, analyze, and prioritize incoming work requests under IDIQ (Indefinite Delivery, Indefinite Quantity) and master contracts.
  • Ensure timely and accurate responses to work requests, adhering to client specifications and deadlines.
• Candidate Evaluation:
  • Work with Cayuse’s recruiting team to conduct initial screenings and interviews to assess candidate qualifications and fit for specific roles.
  • Ensure Cayuse’s recruiting team performs relevant background and reference checks to validate candidate experience and suitability.
• Coordination with Internal Teams:
  • Collaborate with internal Client Account Leads and Program Managers to align candidate submissions with client and project requirements and establish pricing to meet our internal objectives.
  • Facilitate communication and feedback loops to ensure quality and compliance in candidate selection.
• Client Relationship Management:
  • Work with Cayuse’s Client Account Leads and Business Development Directors and serve as a point of contact with client procurement offices, ensuring clarity and alignment on work request requirements and expectations.
  • Work with Cayuse Client Account Leadership and assist in addressing and resolving client concerns or questions related to submissions, processes or subsequent performance.
• Tracking and Reporting:
  • Maintain detailed records of all work requests, submissions, and candidate statuses.
  • Track key metrics such as recruiting data, submission success rates, and client feedback for continuous process improvement.
• Compliance and Process Optimization:
  • Ensure all submissions adhere to contractual requirements and industry best practices.
  • Proactively identify opportunities to streamline processes and improve efficiency.
  • Communicate appropriately with Client Account Leadership, Business Development Directors, and Recruiting management.

• Other duties as assigned.

Here’s What You Need

• Education: Bachelor’s degree in business administration, Human Resources, Project Management, or a related field.
• Minimum of 3 years of experience in managing staff augmentation or IDIQ/master staffing contracts.
• Preferred experience includes staffing cooperative contracts and IT procurements such as Texas DIR IT Staff Augmentation Contract (ITSAC), CA DGS Technology, Digital and Data Consulting (TDDC), and WA DES IT Development vehicles with demonstrated understanding of public sector compliance, vendor engagement, and statewide technology or enterprise service initiatives. Proven track record in coordinating with multiple stakeholders, including clients and internal teams.
• Experience working in state and local government agencies or departments as a government employee or contractor. Experience leveraging professional and personal contacts to establish working relationships.
• Experience working with state and local government contracting, including familiarity with procurement processes and compliance requirements.
• Experience working with a recruiting team in staff augmentation (mostly IT) resources and building and nurturing a bench of candidates.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Must possess problem-solving skills.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in tracking tools and reporting systems (e.g., CRM, or contract management software).
• Ability to multitask and work under tight deadlines.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications and Locations:

• Location options: Olympia, WA; Salem, OR; Sacramento, CA; Austin, TX
• Certification in project management (PMP, PRINCE2) or HR (SHRM-CP, PHR)

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program.
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Short-Term and Long-Term Disability options.
• Basic Life and AD&D Insurance (Company Provided).
• Voluntary Life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.

Reports to: Company Managing Director

Working Conditions

• Professional office environment.
• Ability to travel, approximately 20%.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.