Our client account leaders build, lead, sell and deliver large, complex, programs and projects across our largest and most precious accounts. The role requires strategy, relationship management, and the ability to partner with sales/capture teams as well as delivery teams, all with an eye toward growing profitable accounts.  Our CALs focus on building long-term, trusting relationships with our key clients, evaluating client priorities while aligning their interests and Cayuse’s capabilities for the benefit of both.

Our Client Account Leads are true leaders and are the core of growth strategy for Cayuse.

This means you:

• Lead with excellence, confidence and humility.
• Exemplify client centricity.
• Act as a true and trusted partner.
• Care deeply for all our people.
• Live our commitment to advancing our corporate mission.
• Have the courage to advocate for operational change to improve how we deliver profitable services to clients.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• For emphasis, this is a Client Relationship Management and growth-focused role
• Advise and consult with senior leaders on industry, government trends, and/or strategic priorities by building trusted relationships
• Nurture a detailed understanding of our key client(s), including their mission, near and long-term priorities, client budgeting strategies and constraints, and opportunities where Cayuse’s capabilities may align to client needs
• Provide oversight and coaching to complex program business development and delivery teams (proposal/capture, service delivery, project management or business operations) balancing client interaction, delivery excellence, and profitability with advancing long range account growth
• Shape/influence core solutions we have today, as well as solution priorities for the future, based on industry trends, client account discussions, and Cayuse’s overall strategic growth objectives
• Own profitable delivery and drive opportunities to improve overall margins, either via creative pricing structures or seeking to advance more operational efficiency in how we deliver.
• Work closely with Business Unit and company leadership to voice and advocate internally for client portfolio priorities and for best teams/people to sell and delivery revenue growth
• Tactically, all this translates to:

• • Establishing a “forever” relationship, built on trust, with key clients
  • Creation of account strategic and financial plans/roadmap for servicing client needs
  • Growing account penetration over the next five years
  • Optimizing delivery and margin growth per our annual plan commitments
  • Improving client satisfaction
  • Improving employee satisfaction while supporting growth

• At times, this can mean:

• • Rolling up sleeves and getting into the trenches by acting as a project manager or consultant coach to your teams during challenging moments
  • Aligning or mobilizing stakeholders across the organization to achieve our goals 
  • Resolving escalations or issues with poise and integrity when commitments are not met
  • Coaching or supporting sales/capture teams when preparing to respond to new RFP or contract renewal opportunities
  • Walking hallways to demonstrate commitment and interest in our client’s mission and objectives.

Other duties as assigned.

Here’s What You Need

• Bachelor’s degree, with Master’s/MBA desired.
• 7+ years of experience in sales, account management, or operational P&L with Management Consulting, IT or professional services organizations OR 7+ years in State Agency/Department in a management capacity executing programs which enhance constituent lives.
• At least 5+ years managing IT or professional services with complex, large clients.
• Our Client Account Lead will focus on one or two key clients while bringing in an existing network of peers or past clients that view you as a thought leader/influencer.  For Cayuse Civil Services this means State governments, including Agencies and Departments, where Cayuse’s value is recognized.
• Preferred experience selling within cooperative contracts and IT procurements such as Texas DIR IT Staff Augmentation Contract (ITSAC), CA DGS Technology, Digital and Data Consulting (TDDC), and WA DES IT Development vehicles with demonstrated understanding of public sector compliance, vendor engagement, and statewide technology or enterprise service initiatives. 
• Executive presence, exceptional leadership/management skills, excellent oral and written communication skills, confident presentation skills
• Experience in managing and monitoring performance metrics across large-scale accounts and account portfolios and managing teams to meet their KPI’s.
• Demonstrate that you can manage up and down.
• Previous responsibility for profit and loss, P&L for Cayuse is at the company/subsidiary level, where you will have shadow P&L responsibilities at the client level.
• American Indian Preference supported.
• Locations preferred: commutable distance to Olympia, WA; Salem, OR; Sacramento, CA; or Austin, TX.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Must possess problem-solving skills.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program.
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Short-Term and Long-Term Disability options.
• Basic Life and AD&D Insurance (Company Provided).
• Voluntary Life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.
• Competitive pay and incentive program eligible.
• Incentive compensation based on profitable growth within the regional portfolio.

Reports to: Company Managing Director

Working Conditions

• Professional hybrid remote/onsite/client site work arrangement depending on Client/Program
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.