The Work

This position will provide second-tier support to end-users for PC, server, mainframe applications, storage, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Key Responsibilities

• Primary POC for local server, network and telecom repair of District infrastructure components.
• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
• Assist with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions.
• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
• Assist in storage and data management, specifically file and folder permissions.
• Apply DISA STIGs and resolve security vulnerabilities.
• Support operational transition of enterprise solutions into production.
• Work Remedy incidents and requests and provide initial triage of complex tickets.
• Other duties as assigned.

Qualifications – Here’s What You Need

• BA/BS Degree (4 additional years of experience can be substituted for degree)
• 2 years of experience
• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
• Travel may be required.
• Interim Secret Clearance required prior to start.
• Experience using Remedy or a similar ticketing system.
• Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
• Demonstrated experience with VMware.
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
• Comprehension of NTFS file share permissions.
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
• Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
• Demonstrated aptitude for learning and rapidly mastering new applications and technology
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Desired Qualifications:

• Knowledge of PowerShell scripting a plus.
• Cisco Telephony / Router Solutions.
• Prior USACE/ACE-IT experience.
• Experience supporting Office 365.
• Experience working in a DOD environment.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment.
• Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. 
• Ability to work on-site in Vicksburg, MS.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.