The Engagement Manager will play a role as the point of contact for provider support services under the Health Care Management and Coordination System (HCMACS) Program. This position will oversee the HSCA Provider Support activities while managing expectations from key stakeholders.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Serve as the main point of contact between the HCMACS Program team, HCA, and the HCA Provider Support team.
• Oversee all activities related to HCA Provider Support, ensuring alignment with broader strategic objectives and HCMACS implementation schedules.
• Actively manage stakeholder expectations by providing regular updates, ensuring clear and transparent communication throughout the engagement lifecycle.
• Facilitate effective communication with stakeholders through regular updates, status reports, and coordination sessions.
• Ensure resource readiness by tracking onboarding compliance, certifications, and maintaining alignment with HCA staffing goals.
• Identify risks and develop mitigation strategies, address issues in a timely and effective manner.
• Governance Implementation
• Execute governance frameworks for change control processes and communication strategy to support HCMACS implementation.
• Develop and distribute monthly newsletters detailing upcoming changes, implementation updates, and long-term planning.
• Drive alignment with governance boards, workgroups, and participating agency councils.
• Track staffing milestones, escalate issues as needed, and proactively manage resource transitions and backfills.
• Resolve individual and team performance issues collaboratively with HCMACS leadership.
• Regularly assess feedback to adjust processes, deliverables, and expectations in response to program priorities.
• Other duties as assigned.

• A Bachelor’s Degree in Healthcare Administration, Information Systems, Business Administration, Project Management, or a related field is required.
  • A Master’s Degree or advanced certification in the Healthcare IT or Project Management Domains is preferred.
• Current Project Management Professional (PMP) certification is preferred.
• Certifications in Epic (specifically Epic Community Connect) are highly advantageous.
• Minimum of 10 years’ experience working with EHR solutions, including Epic, with progressive responsibilities in managing large-scale, complex projects in healthcare.
• Minimum of 5 years’ experience deploying Epic EHR at client sites, particularly in multi-agency or multi-provider environments.
• Minimum of 5 years demonstrated experience leading teams of similar size, scope, and complexity.
• Expertise in fostering collaboration between public sector agencies, providers (e.g., tribal clinics, Federally Qualified Health Centers), and other government entities.
• Demonstrated understanding of Epic’s methodology for EHR implementation, including benefits delivered to clients and functionality deployment.
• Experience developing governance models, process documentation, and resource alignment strategies for public-payer-focused projects.
• Deep familiarity with the integration needs of diverse healthcare providers, particularly safety-net clinics, behavioral health providers, and rural/critical access providers.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Comprehensive understanding of Epic deployment frameworks and associated technologies.
• Familiarity with integration processes, workflows, and configurations within the Epic Community Connect model.
• Ability to coordinate resource allocation and milestone-driven project schedules effectively.
• Exceptional interpersonal and presentation skills, enabling effective engagement with diverse stakeholders ranging from executives to clinicians.
• Proven ability to develop clear, concise documentation and manage multilayered communication strategies across teams.
• Ability to identify, analyze, and implement risk mitigation strategies.
• Experience in governance structure design, rollout, and operational monitoring.
• Demonstrated ability to motivate, mentor, and manage cross-functional teams.
• Proven experience building consensus among diverse groups, such as agency stakeholders, governance boards, and implementation partners.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Company Managing Director/Director of Business Development

Working Conditions

• Professional remote environment.
• Periodic on-site engagement based on operational needs.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• Ability to travel as needed to provider sites across Washington State.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.