The Engagement Director serves as the primary point of contact between the Implementation Support vendor and HCMACS Program leadership to resolve escalations, fulfill contracted staffing obligations, and optimize service delivery. This position requires a proven leader who can manage multi-agency collaboration efforts, including the integration of complex technical and clinical systems across a diverse set of federal, state, and community stakeholders.

The Engagement Director plays a pivotal role in fostering successful relationships with program executives and ensuring alignment with Washington State’s mission to improve health care management and coordination solutions for underserved populations, particularly Medicaid beneficiaries and Tribal communities, through the Epic Systems Electronic Health Record (EHR) platform.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Provide strategic oversight for all contracted Implementation Support services under the HCMACS Program.
• Serve as the primary liaison to HCMACS Program leadership and governance for escalations and overall engagement performance.
• Oversee planning and deployment of contracted resources to fulfill leadership roles and specialized consulting support.
• Ensure alignment of staffing services with program milestones, timelines, and strategic goals.
• Maintain accountability for vendor performance, onboarding, and compliance.
• Manage any subcontractor relationships and ensure all personnel meet HCMACS standards.
• Collaborate with HCA and agency stakeholders to anticipate staffing needs and proactively mitigate support risks.
• Other duties as assigned.

• 10 years of experience leading large-scale EHR implementations, including oversight of staffing and vendor delivery teams.
• 5 years of experience with Epic Community Connect or comparable multi-entity deployment models.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Strong knowledge of Epic implementation methodologies and the functional/clinical value they deliver.
• Proven executive communication and relationship management skills, particularly with public sector or healthcare leadership.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

 Reports to: Program Manager

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.