The Training Manager, Implementation Support, is a leadership position responsible for the planning, design, and delivery of comprehensive training programs to support the successful implementation of the Health Care Management and Coordination System (HCMACS) Program.

The Training Manager will oversee the development and execution of training curricula tailored to the unique workflows, policies, and operational requirements of participating agencies and healthcare professionals. This role emphasizes the facilitation of user readiness through customized, effective training solutions that align with HCMACS program milestones and driving adoption of the Epic Systems platform.

The role also requires collaborating with program leadership and agency stakeholders to ensure that training initiatives meet high-quality standards, resonate with diverse end-user groups, and support change management and operational readiness strategies. The Training Manager will maintain a clear focus on stakeholder engagement, training evaluation, and user competency development.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Design and manage training programs for HCMACS EHR and program readiness.
• Customize Epic training content to agency workflows and policies.
• Coordinate training in logistics, delivery, and evaluation across agencies.
• Engage super users and champions in change readiness events.
• Lead professional development and continuous learning initiatives
• Other duties as assigned.

• Degree in Education, Healthcare Administration, or related field.
• 5 years of experience in training management or instructional design.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Experience delivering training in Epic or similar EHR platforms.
• Familiarity with learning management systems and performance metrics.
• Strong stakeholder coordination and communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.