The Work

The Program Manager II shall serve as the Contractor’s point of contact for the Contracting Officer Representative (COR) and Government senior level managers.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Key Responsibilities

Program Planning and Scope Definition:

• • Develop program objectives, scope statements, and overall goals in alignment with the client’s strategic mission.
  • Ensure the program is consistent with objectives outlined by the Program Management Lifecycle (PMLC).

Project Integration and Oversight:

• • Oversee multiple interrelated projects within the program to ensure alignment with broader departmental goals.
  • Serve as the primary point of accountability for program delivery, directly reporting to senior leadership or stakeholders.

Execution of Acquisition Strategies:

• • Implement program strategies that align with applicable federal acquisition regulations (e.g., FAR, Acquisition Manual).
  • Ensure compliance with Acquisition Decision Event (ADE) processes and Acquisition Lifecycle Framework guidance.

Stakeholder Coordination and Communication:

• • Maintain open communication with federal, state, and local stakeholders, ensuring collaboration across multiple agencies or divisions.
  • Engage program stakeholders for all status updates, milestone reviews, and critical decisions.

Reporting and Status Updates:

• • Produce timely, detailed reports and briefings for senior leaders and external oversight bodies such as the Office of Management and Budget (OMB) and Congress.
  • Track program performance using Earned Value Management (EVM) or other federal-standard performance metrics.

Human Capital and Team Management:

• • Lead cross-functional teams, including federal employees and contractor staff, to achieve program goals.
  • Delegate tasks appropriately to ensure proper resource utilization and efficiency at all levels.

Resource Planning and Budget Management:

• • Plan and manage all program resources, including budgets, timelines, and workforce, in line with the client’s appropriations.
  • Monitor expenditures to ensure adherence to cost and schedule baselines, mitigating risks of cost overruns.

Risk Assessment and Mitigation:

• • Identify, assess, and mitigate program risks using formalized risk management tools and approaches.
  • Document and oversee the resolution of program risks and issues in accordance with  Risk Management Framework (RMF).

Regulatory and Policy Compliance:

• • Assure compliance with federal laws, statutory mandates, executive orders, and client’s policies.
  • Address relevant government-wide mandates such as cybersecurity, sustainability, and workforce diversity initiatives.

Performance Measurement and Analysis:

• • Define program Key Performance Indicators (KPIs) and success criteria in line with the client’s goals.
  • Conduct periodic reviews, such as Design Reviews and Operational Readiness Reviews, to assess progress against baselines.    

Continuous Process Improvement:

• • Promote the use of innovative approaches, data-driven decision-making, and lessons learned to improve program performance.    

Technology and Systems Oversight:

• • Manage the integration, deployment, and sustainment of technology in program operations (e.g., border security systems, cybersecurity initiatives).
  • Partner with the client’s Chief Information Officer (CIO) functions to incorporate IT governance requirements into program planning.    

Lifecycle Management:

• • Ensure readiness for the transition to sustainment operations post-program implementation, including necessary documentation and training.    
  • Other duties as assigned.

Qualifications – Here’s What You Need

• A minimum of five (5) years’ experience managing a service desk a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff.
• DHS Suitability
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills, with the ability to develop and deliver compelling presentations.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Qualifications:

• Relevant DHS experience is strongly preferred.
• Bachelor’s Degree preferred

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Managing Director

Working Conditions

• Professional office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.