The Work:

The Senior Training and Development Specialist will provide bi-monthly training opportunities to the end-users as requested. The training shall include both the traditional instructor-led classroom training as well as online training. The training shall cover a wide range of IT-related topics, from usage of COTS and Government-specific products to security awareness.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Key Responsibilities:

• Solicit training needs from 10 client’s directorates.
• Develop training curriculum and materials to include on-line training.
• Manage enrollment.
• Schedule training rooms and sessions.
• Keep track of staff training records.
• Ensure that its members are properly trained or have a local capability to be trained in the use of the IT tools provided to them.
• Conduct assessment of user training requests.
• Schedule and/or conduct classes with agreement of the COR to enhance a functional group’s technical proficiency.
• Maintain detailed records of training plans, designs, and feedback.
• Develop and submit operational training documents for approval in support of client’s network related procedures monthly (2-3 documents), training aids to assist end users monthly (4-5 documents), and monthly leaflets that socialize planned changes to the campus IT environment (1-2 documents).
• Answer trouble tickets for training related issues.
• Conduct training on materials provided by the Government that may consist of the following:
  • Microsoft Office products (Word, Excel, Outlook, etc.)
  • Microsoft Teams
  • Adobe Acrobat
  • Task Management Tool (TMT)
• The client’s processes include Help Desk workflows, monthly orientation, and equipment operation.
• Responsible for the client’s Training site, posting resources that are purchased or locally created by the contractor.
• Research and identify video production software for customer-purchase, to create short training packages that address common training or emergent training requests.
• For the onsite classes, prepare handouts and lesson plans, prepare computers for use by students, and help with registration for each class.
• The approximate classroom training days are 12-15 days per year provided monthly with an annual range from 50 to 60 training sessions.
• Support media requests that support the training of the client’s personnel. This shall include new process training material, User education materials, and IT related “how to” tutorials.
• Other duties as assigned.

Qualifications – Here’s What You Need:

• Possess a bachelor’s degree.
• 3 Years of relevant experience
• Current IAT level 2 certification.
• Secret Security Clearance.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with professionalism and confidentiality.
• Skill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with others.
• Proficient with Microsoft Office Suite or related software.

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions:

• Professional office environment.
• Must be on-site at Andrews Airforce Base, MD
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.