The Work:

The IT Specialist ensures the reliable operation of IT systems and infrastructure within the RSAF ELT facilities. This includes providing responsive Tier 1 Help Desk support, maintaining hardware and software systems, ensuring stable connectivity, and supporting instructional and administrative activities. By delivering effective IT solutions, the IT Specialist plays a critical role in the successful execution of RSAF ELT objectives.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Key Responsibilities:

• Provide Tier 1 Help Desk IT support for all ELT activities conducted in designated facilities, including Building 632, Building 633 (if occupied), Building 690 (1st and 2nd floors), and Building 558 (Learning Resource Center and Contractor Administrative Offices).
• Troubleshoot and maintain small computer hardware and software systems for optimal performance and continuity of operations.
• Deliver reliable wired and wireless internet support to meet program needs for both instructional and administrative purposes.
• Manage cable television systems used for instructional and administrative purposes in the designated facilities.
• Provide direct IT support to RSAF ELT Curriculum Liaison Officers (CLOs) and Military Training Liaisons (MTLs).
• Adapt IT support to meet changing needs as documented in task orders when facilities or program requirements evolve.
• Administering the listening portion of the ALCPT (American Course Language Test) monthly for current students as well as administering an entry-level listening test for new students
• Addressing any internet and billing issues that may arise with the internet service provider.
• Monitoring and maintaining  Xerox copiers and ensuring replacement items (toner, drums, transfer belts,) are shipped and delivered in a timely manner.
• Assist in purchasing IT equipment and accessories.
• Other duties as assigned.

Qualifications – Here’s What You Need:

• Possess a bachelor’s degree.
• At least two (2) years of experience in providing Tier 1 Help Desk support and performing small computer hardware/software maintenance and troubleshooting
• Hold a 8570.01 IAT Level 2 certification Security ++
• Ability to obtain CompTIA Sec + certified.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Excellent verbal and written communication skills.
• Organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions:

• Professional office environment.
• Ability to work on-site Sheppard Air Force Base, Wichita Falls, Texas.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.