The Business Analyst/Product Owner will perform work on the PEMS project and support activities as needed. The position will work directly with internal units (Provider Services); TMHP technical sprint teams; and business users to provide subject matter expertise, perform critical analysis, ensure requirements are gathered that meet the functional needs and assist in creating and maintaining a prioritized and healthy backlog as directed by the legislative mandate.

This role relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected, while serving as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). The Business Analyst/Product Owner will plan and accomplish goals to support business and technology initiatives. The selected candidate will act as a key liaison between the business community and IT teams, utilizing significant creativity and latitude to drive solutions that align with organizational objectives.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Analyzes program policies, procedures, and processes to determine the impact on business systems and functional areas.
• Analyzes and reviews system, data, and project deliverables such as business user requirements, design documentation, test plans, and risk assessment plans to ensure business and technical requirements are met.
• Works with program area staff to solicit, analyze and document business processes and requirements.
• Conduct comprehensive analysis of current-state business processes, identify inefficiencies, bottlenecks, and pain points, and design optimized, streamlined future-state processes. Lead efforts to implement reengineered processes, ensuring smooth transitions and measurable improvements in efficiency, cost-effectiveness, and service quality.
• Acts as a liaison between state staff and vendors to translate operational and business requirements to vendors.
• Serves as the Product Owner for an Agile team, including working with Agile/Scrum teams of contracted software vendors to implement system changes.
• Analyzes and writes User Stories with Acceptance Criteria based on business needs and according to the Agile methodology.
• Develops and maintains business user test scenarios and participates in systems and user acceptance testing.
• Creates use case scenarios, test plans, and exit criteria that accurately map back to the documented business requirements or user stories.
• Reviews, analyzes and executes test cases with a formal testing tool.
• Collaborate extensively with senior leadership, business units, IT teams, and external partners to elicit, analyze, and validate complex business requirements. Translate strategic objectives and user needs into actionable business and functional specifications that guide solution development.
• Reports project status to management on established timelines.
• Documents action items and business decisions.
• Conducts meetings and/or presentation tasks as needed.
• Act as a critical liaison, ensuring seamless communication and understanding between business stakeholders and technical delivery teams. Articulate business impacts of technical decisions and technical implications of business requirements.
• Tracks, documents and reports the status of testing. Manages schedule for deliverables as established.
• Evaluates proposed test strategies to ensure appropriate test coverage.

Other duties as assigned.

Here’s What You Need

• 8 years’ experience as a Business Analyst and Agile Product Owner.
• 8 years’ experience utilizing the Agile software development methodology.
• 8 years’ experience in performing complex business analysis and writing technical documentation.
• 8 years’ experience reporting project status to management including risks, issues, and key decisions.
• 8 years’ experience identifying project risks and issues; and developing/implementing mitigation strategies.
• 8 years’ experience in effective general written/oral communication, including documenting requirements, deliverables, test scenarios and project status.
• 8 years’ experience utilizing business analysis skills and interacting with business end users to gather, validate and document business requirements and translate into technical solutions to satisfy the business needs.
• 8 years’ experience performing review and approval processes of complex technical user and system requirements written by vendors.
• 8 years’ experience with Microsoft Office products (Teams, Word, Excel, PowerPoint).
• 8 years’ experience coordinating and developing test plans/strategies, exit criteria and test scenarios.
• 8 years’ experience executing detailed test cases within a complex software environment.
• 8 years’ experience using testing management software.
• 8 years’ experience with Microsoft Project or similar project management software.
• 8 years’ experience approving and prioritizing user stories based on stakeholder feedback and subject matter expertise.
• 8 years’ experience with Medicaid systems and processes.
• 8 years’ experience in claims processing.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• 4 years’ experience and knowledge with Texas Medicaid programs.
• 2 years’ experience with the Project Enrollment and Management Systems project.
• Experience working within a government or public sector environment.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional on site office environment.
• Ability to work on-site in Austin, TX.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.