The Operational Readiness Planner works closely with the Program Manager on the planning, development, and maintenance of a staff schedule to ensure operational readiness and coverage for 24/7/365 operations with rotating shifts, supports the PM with special requests and projects, and provides support to Current Operations and Emergency Response Office.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

The Operational Readiness Planner will be responsible for a variety of the following tasks:

• Ensure the operational readiness of new staff to include:
• New account management for HSIN, CISA Gateway, WebEOC, Classified Accounts, and social media.
• Facility access to work location and MWEOC.
• Introduction to and correct use of over 40 online resources examples include: The 16 Critical Infrastructure Sectors, National Hurricane Center/National Weather Service, US Geological Survey, National Interagency Fire Center, Federal Aviation Administration. Development and maintenance of documentation to ensure the operational readiness of a program.
• Processes to integrate all-hazards approach to information and intelligence information sharing.
• Consolidation of existing products and development of templates.
• Developing, updating, and maintaining products to include Standard Operating Procedures, Operating Instructions, material for standardization of operations procedures, workflows and briefings.
• Products produced by Briefing Support Analysts and Production Specialists related concept of operations, briefings, Standard Operating Procedures, Operating Instructions, and any material for standardization of watch operations procedures and workflows in accordance with DHS Planning Process and ensure watch equities are captured in Integrated Operations Division (IOD) and CISA doctrine
• SharePoint (SP) Site Collection, development and maintenance to include providing access and permissions,
• May serve as primary speaker for all CISA Central SharePoint tasks assigned from IOD or OCIO.
• Participate in operational planning teams and the development of Continuity of Operations Plans
• Manage Notification Recall Roster
• Provide support as directed to support CISA incident management operations at the CISA Incident Coordination Cell, the Federal Emergency Management Agency (FEMA) National Response Coordination Center, the DHS OPS Crisis Action Team (CAT), and Regional Offices or Operations.
• May be required to provide surge support to augment 24 hours a day / 7 days a week (24/7) incident management operations on an as needed basis.
• Function as a member of the CISA Emergency Relocation Group (ERG) as required.
• Other duties as assigned.

• Bachelor’s degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training, and equivalent experience.
• Additional (2) two years of experience may be substituted with an Associate’s degree.
• Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma.
• Must have between three (3) and six (6) years of related experience.
• Experience in at least two of the following areas that support operational readiness of a program:
  • Planning, development and maintenance of a staff schedule, most notably a schedule to support 24/7/365 operations with rotating shifts.
  • Onboarding and training of new hires to ensure seamless integration into operations.
  • Training of existing staff on requirements and changes associated with operational procedures.
  • Developing, updating, and maintaining products to include Standard Operating Procedures, Operating Instructions, material for standardization of operations procedures, workflows and briefings.
  • Development of documentation to ensure the operational readiness of a program to include:
  • Processes to integrate all-hazards approach to information and intelligence information sharing.
  • Consolidation of existing products and development of templates.
  • SharePoint site collection, configuration and maintenance to include providing access and permissions to

• Active TOP SECRET/SCI Clearance and DHS Fitness.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Ability to read, comprehend, and assess a vast amount of highly technical information in a time constrained environment.
• High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, Publisher, and other general software applications.
• Ability to work as part of a team in a fast-paced, high-intensity work environment.
• Ability to produce high quality results under tight deadlines.
• Strong attention to detail.
• Strong verbal and written communication skills.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment.
• Must be able to work on-site in Arlington, VA.
• May provide on-call support outside of normal working hours.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.