The Work

The Salesforce System Engineer understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Collaborate with organizational unit personnel to analyze current operational procedures, identify challenges, and recommend innovative solutions to align systems with business objectives.
• Perform feasibility studies, including cost/benefit analyses, for system modifications and alternative solutions.
• Conduct in-depth analysis of user requirements, procedures, and process automation opportunities to improve systems and workflows.
• Evaluate Salesforce’s capabilities, limitations, and specifications to determine whether requested enhancements are achievable within existing technical architecture.
• Develop comprehensive user needs assessments, workflow documentation, and program functionality details to support system development and modifications.
• Design and implement Salesforce configurations, considering system scalability, security, and compliance requirements.
• Maintain detailed documentation for all administrative and development work to ensure clarity and alignment with organizational goals.
• Configure and manage new Salesforce Orgs, ensuring alignment with organizational and operational requirements.
• Integrate Salesforce with third-party tools and platforms, addressing interoperability and data synchronization challenges.
• Manage data migration activities, ensuring data integrity, accuracy, and compliance throughout the process.
• Utilize CI/CD (Continuous Integration/Continuous Deployment) frameworks to deliver high-quality, iterative, and incremental updates.
• Provide troubleshooting support, addressing production issues promptly to maintain system uptime and operational continuity.
• Actively participate in Agile (Scrum) team activities, including sprint planning, stand-ups, retrospectives, and backlog prioritization.
• Ensure all development and administrative changes meet Agile standards and deliverables.
• Collaborate effectively with HHSC stakeholders to gather feedback and adapt Salesforce functionalities to changing business needs.
• Provide 24/7 support as required to address system performance issues, implement critical fixes, and maintain system reliability.
• Monitor and optimize system performance, identifying and resolving capacity, security, and scalability concerns.
• Conduct regular system health checks, backups, and version upgrades to ensure a stable and secure environment.
• Apply hands-on expertise with DocuSign integrations and Azure Data Factory workflows to support organizational needs, as applicable.
• Maintain awareness of new Salesforce features and industry best practices, proactively recommending upgrades and enhancements where necessary.
• Other duties as assigned.

Here’s What You Need

• 7 years’ experience as a Salesforce Administrator, managing, maintaining, and overseeing the support of Salesforce Orgs and its environments. Implement and improve security policies and practices.
• 7 years’ experience in Software Development Lifecycle (SDLC) process, coding standards, change control, and version management including CI/CD toolsets such as Flosum.
• 7 years’ experience in data migrations, data quality, systems integrations, 3rd party applications, and AppExchange products.
• 7 years’ experience in overseeing and providing guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls and recommending technology solutions.
• Data Visualization: Skill in presenting complex data and AI insights in a clear, concise, and understandable visual format

• Empathy and User Advocacy: Deep commitment to understanding user needs and advocating for user-centered design principles
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Excellent skills in communication and presentation, with the ability to appropriately summarize and escalate issues.
• Strong analytical and problem-solving capabilities, with a collaborative mindset in fast-paced environments
• Excellent written and verbal communication skills and the ability to connect with a variety of audiences.
• Effectively manage multiple responsibilities, prioritize conflicting assignments, and switch quickly between assignments, as required.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or Business or equivalent experience.
• 5 years’ experience in implementing various authentication protocols (oAuth) to integrate 3rd party applications. Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.).
• 2 years’ experience in Salesforce implementation and development and in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components.
• 2 years’ experience with Salesforce integration tools like MuleSoft, Azure Data Factory and Jitterbit.
• 2 years’ experience in Agile Software Development Methodologies.
• 2 years’ knowledge in implementing solutions using configurations (no-code) such as Flows, process builders, and workflow Rules, etc.
• Familiarity with DocuSign and Azure Data Factory

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional hybrid office environment.
• Must reside in the Austin area.
• 3 days remote with 2 days (Thurs & Fri) required to be onsite at the location
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours, with availability 24/7 as needed to provide support.
• Travel costs, per diem, and other related expenses must be pre-approved in compliance with State of Texas travel guidelines.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.