**This position is posted for future opportunities.  Please submit your application to be considered for similar upcoming roles**

The Work 

The Process Improvement Manager is responsible for evaluating, designing, and implementing business process improvements to optimize organizational efficiency and effectiveness. Collaborating with key stakeholders and cross-functional teams, the Process Improvement Manager leads initiatives to enhance operational performance, reduce costs, ensure quality, and support compliance with organizational goals and regulatory requirements. This role requires strong analytical, project management, and communication skills to deliver measurable improvements that align with the organization's strategic objectives. 

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. 

Key Responsibilities  

• Business Process Analysis: 

• Conduct comprehensive assessments of existing processes to identify inefficiencies, bottlenecks, risks, and areas for improvement. 

• Analyze data trends and metrics to inform decision-making and measure process effectiveness. 

• Process Design and Improvement: 

• Develop and propose innovative solutions for process redesigns that streamline operations, improve service delivery, and reduce costs. 

• Apply proven methodologies, such as Lean Six Sigma, to drive continuous improvement initiatives. 

• Create detailed workflow documentation, including process maps, standard operating procedures (SOPs), and performance metrics for new or revised processes. 

• Change Management: 

• Lead change management efforts to ensure successful adoption and integration of new processes. 

• Engage and collaborate with stakeholders to gain buy-in for proposed improvements and build consensus. 

• Develop and deliver training programs and workshops for employees affected by process changes. 

• Project Leadership: 

• Plan, execute, and manage improvement projects to ensure timely delivery and alignment with budgets and objectives. 

• Monitor project milestones, risks, and dependencies while maintaining communication with stakeholders on progress. 

• Performance Measurement and Reporting: 

• Establish key performance indicators (KPIs) and metrics to monitor the performance of implemented improvements. 

• Analyze post-implementation outcomes, evaluate return on investment (ROI), and recommend adjustments as needed. 

• Report findings and results to senior management and highlight best practices. 

• Compliance and Quality Assurance: 

• Ensure that all process improvements comply with applicable industry standards, government regulations, and organizational policies. 

• Partner with quality assurance teams to validate the reliability and sustainability of improved processes. 

• Other duties as assigned. 

Qualifications – Here’s What You Need  

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client. 

• Level 1: 1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.   

• Level 2: 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.   

• Level 3: 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. 

Minimum Skills: 

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.  
• Exceptional verbal and written communication skills.   
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.  
• Ability to analyze systems and procedures 
• Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort. 
• Must be self-motivated and able to work well independently as well as on a multi-functional team.  
• Ability to handle sensitive and confidential information appropriately  

Desired Qualifications: 

• Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field.  
• Minimum 5+ years of experience in process improvement, business analysis, or operations management. 
• Proven experience applying process improvement methodologies, such as Lean, Six Sigma (Green Belt or Black Belt preferred), Agile, or Kaizen. 
• Demonstrated success leading large-scale process improvement initiatives in dynamic environments. 
• Experience managing cross-departmental projects and working with senior stakeholders. 
• Strong analytical and quantitative skills, with the ability to interpret complex data sets and present actionable insights. 
• Proficient in process mapping and modeling tools, such as Visio or BPMN software. 
• Familiarity with project management software and tools.  

Our Commitment to you / overview of benefits  

• Medical, Dental and Vision Insurance; Wellness Program 
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) 
• Short-Term and Long-Term Disability options 
• Basic Life and AD&D Insurance (Company Provided) 
• Voluntary Life and AD&D options 
• 401(k) Retirement Savings Plan with matching after one year 
• Paid Time Off 

Reports to: Program Manager  

Working Conditions  

• Professional office environment, with the ability to work onsite in the main office. 
• Must reside in the Austin area.  
• Must be physically and mentally able to perform duties extended periods of time. 
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.  
• Must be able to establish a productive and professional workspace. 
• Must be able to sit for long periods of time looking at computer screen. 
• May be asked to work a flexible schedule which may include holidays. 
• May be asked to travel for business or professional development purposes. 
• May be asked to work hours outside of normal business hours. 
• Travel costs, per diem, and other related expenses must be pre-approved in compliance with State of Texas travel guidelines. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.