**This position is posted for future opportunities.  Please submit your application to be considered for similar upcoming roles**

The Work 

The Support Technician is responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. This position also involves upgrading or replacing hardware and software systems, supporting user accounts and related security, and managing communications equipment. The Support Technician ensures compliance with standards and regulatory requirements, provides technical assistance, and supports information systems, while preparing and presenting reports, briefings, and procedural documentation. 

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. 

Key Responsibilities 

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. 
• Document, upgrade, or replace hardware and software systems as needed. 
• Perform installation, basic operation, monitoring, troubleshooting, relocation, and maintenance of communications equipment. 
• Identify and resolve basic communications issues related to the technology environment. 
• Support and maintain user account information, including security, rights, and group management. 
• Assist in monitoring and providing support for systems, subsystems, and application interfaces. 
• Access and transfer data to/from various local, state, or federal databases as required. 
• Install, move, upgrade, and test new and existing hardware/software configurations. 
• Maintain necessary system security controls over software and infrastructure. 
• Assist with the review and recommendation of hardware/software procurement and inventory. 
• Develop procedure manuals for system operations and maintenance. 
• Provide assistance in the design, development, and support of system applications. 
• Prepare detailed service record documentation, reports, and evaluations on systems efficiency and utilization. 
• Make presentations and provide briefings for training sessions. 
• Document technical solutions and provide clear communication of troubleshooting procedures. 
• Train users on appropriate use of systems, subsystems, and hardware/software applications. 
• Develop and deliver presentations for technical and non-technical audiences. 
• May supervise and mentor junior team members or contractors while ensuring team objectives are met 
• Other duties as assigned. 

Qualifications – Here’s What You Need  

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client. 

• Level 1: 1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.   

• Level 2: 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.   

• Level 3: 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. 

• email. They will be required to develop solutions for complex network, desktop, and server problems.  

Minimum Skills: 

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.  
• Exceptional verbal and written communication skills.   
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.  
• Ability to analyze systems and procedures 
• Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort. 
• Must be self-motivated and able to work well independently as well as on a multi-functional team.  
• Ability to handle sensitive and confidential information appropriately  

Desired Qualifications: 

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience). 
• Practices, principles, and techniques of computer operations and information systems. 
• Hardware and software management, including personal computers, mainframes, and peripherals. 
• Information security policies, procedures, and regulatory requirements. 
• Standards and best practices for administrative and technical IT support. 
• Experience in automated data processing systems. 
• Hands-on knowledge of installation, maintenance, and upgrading IT assets and systems. 
• Familiarity with local, state, or federal database systems and their integration. 
• Proven ability to supervise team members or lead projects. 

Our Commitment to you / overview of benefits  

• Medical, Dental and Vision Insurance; Wellness Program 
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) 
• Short-Term and Long-Term Disability options 
• Basic Life and AD&D Insurance (Company Provided) 
• Voluntary Life and AD&D options 
• 401(k) Retirement Savings Plan with matching after one year 
• Paid Time Off 

Reports to: Program Manager  

Working Conditions  

• Professional office environment, with the ability to work onsite in the main office. 
• Must reside in the Austin area.  
• Must be physically and mentally able to perform duties extended periods of time. 
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.  
• Must be able to establish a productive and professional workspace. 
• Must be able to sit for long periods of time looking at computer screen. 
• May be asked to work a flexible schedule which may include holidays. 
• May be asked to travel for business or professional development purposes. 
• May be asked to work hours outside of normal business hours. 
• Travel costs, per diem, and other related expenses must be pre-approved in compliance with State of Texas travel guidelines.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.