Employment in this role is conditional upon successful execution of the contract by the client.

The Work:

The IT Specialist is a highly skilled professional tasked with maintaining the technology infrastructure and IT systems that support organizational and mission-critical functions. This role involves ensuring the security, reliability, and efficiency of IT infrastructure and providing direct technical support to end-users and project stakeholders.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities:

• Assist with social media configuration (Adobe Connect, Microsoft Teams, WebEx).
• Perform mobile device setup and deployment.
• Assist in maintaining the IT inventory and provide hardware/software support to 500+ customers in a mostly Windows based environment.
• Execute configurations for routers, switches, wireless AP’s and WLAN controllers using Cisco/HP hardware.
• Carry out network performance monitoring, planning, troubleshooting, and end-user support.
• Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
• Monitor performance and analyzed network irregularities.
• Support mobile device and mobile device inventory.
• Rebuild network infrastructure and keep the network up-to-date and secure.
• Troubleshoot various network issues, affect solutions and collaborate with staff and outside vendors to resolve complex problems.
• Install, configure, operate, and maintain Operating Systems including Windows Server 2012 R2, Windows Server 2016, VMware ESXi.
• Other Duties as assigned.

Qualifications – Here’s What You Need:

• Experience with firewall deployments, IPsec, and SharePoint Administration a plus.
• Bachelor’s degree in Information Technology related field preferred. Proven experience and certifications will be considered in lieu of degree.
• Secret Clerance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Excellent interpersonal and oral communication skills.
• Excellent customer service skills.
• Strong organizational skills, attention to detail, including follow-up on pending tasks.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
• Timely, accurate, complete and up-to-date work products. 
• Excellent written and oral communication skills.
• Excellent time management skills.
• Ability to operate significantly under own initiative and as part of a team, including drafting proposals and recommending effective approaches to tasks with minimal guidance.
• Ability to work with a wide variety of actors in the E Family and other Bureaus and offices, as well as with interagency and external partners.  

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program.
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Short-Term and Long-Term Disability options.
• Basic Life and AD&D Insurance (Company Provided).
• Voluntary Life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.

Reports to: Program Manager

Working Conditions:

• Professional office environment, with the ability to work onsite in the main office.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Light physical activity may occasionally be required:
  • Installation or replacement of hardware components (e.g., servers, routers, network cabling).
  • Lifting or moving IT equipment (usually under 50 lbs.)
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.