Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Course Management Support is responsible for providing comprehensive administrative, technical, and operational support for managing training programs, courses, and learning initiatives. The role ensures efficient execution of all course-related activities, including scheduling, coordination, and data management, while delivering superior participant experience. Additionally, the Specialist collaborates with stakeholders to streamline processes, facilitate communication, and maintain compliance with organizational policies and standards.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

• Provide course management support through task management activities consistent with the labor category experience requirements.
• Provide administrative support to the course director, client flight leads, operations officer and commander by augmenting and supporting the FTU staff, instructors, and course directors in class planning, logistics, student support, and administration of classes. Coordinate with the FTU registrar, 39 IOS/SO, and course director on student/class rosters, student arrival dates, security clearance status, and prerequisite fulfillment for in-residence courseware, MTT, and on-line ADL.
• Organize and distribute student welcome packages, seating charts, required forms, paperwork and arrange billeting with local base lodging for students as well as directing them to or coordinating with proper agencies to resolve student day-to-day issues (billeting, medical, legal, etc.).
• In-process students and guest instructors through the 39 IOS/SO, and coordinate/administer courses day one briefings along with assisting with registrar duties, ensuring class rosters remain up to date, coordinating with the 39 IOS/SO to validate student clearances and arranging for indoctrination, and coordinating with IA and Help Desk for student computer system access.
• Coordinate and edit course schedules (Daily, Weekly, Monthly, Annual) for completeness and instruction assignments along with operating LMS Perception Manager to include scheduling tests, retrieving, and analyzing tests and critique metrics, building classes and student rosters and grading student tests.
• Provide coordination of test proctoring for staff and students as well as assist with coordination/scheduling of guest instructors and coordination/scheduling commercial certification training.
• Ensure students complete the required documentation such as class rosters, network accounts, any other required enrollment documentation and compile, print, coordinate graduation documentation and assist in planning, preparation, and conducting the graduation ceremony and activities.
• Coordinate with COR team lead for student study hall requirements and assist COR/ team lead with test failures along with ensuring all students are accounted for during class hours and notify client representative of student's tardiness, inattentiveness, and lapses of courtesy during lectures. Support coordination of course-related tasks, schedules, and documentation across stakeholders (as applicable).
• Maintain accurate records and task tracking artifacts to support course delivery and updates.
• Other duties as assigned.

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Course Management Support Journeyman:
  • Associate’s degree or approved equivalent experience.
  • Active Secret Security Clearance is required.
  • 2-5 years’ task management experience. Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
  • Familiarity with Learning Management Systems (LMS), curriculum review, training documentation, and data management.
•  Course Management Support Senior:
  • Associate’s degree or approved equivalent experience.
  • Active Secret Security Clearance is required.
  • 4-7 years’ task management experience. This skill level typically performs all functional duties independently and independently and may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job.
  • Familiarity with Learning Management Systems (LMS), curriculum review, training documentation, and data management.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills. 
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Ability to analyze systems and procedures
• Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program.
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Short-Term and Long-Term Disability options.
• Basic Life and AD&D Insurance (Company Provided).
• Voluntary Life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.

 Reports to: Managing Director

Working Conditions

• Professional office environment, with the ability to work onsite in the main office.
• May include work in classified environments, requiring adherence to strict security protocols and protective measures.
• Occasionally it may require light physical activity, such as setting up training hardware, configuring lab environments, or troubleshooting systems.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

 Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.