NOTE: (Candidate must reside in or near one of the following areas: Alameda County, CA; Olympia, WA; Portland, OR, and Arizona (ideally Phoenix or Tucson area). 

The Work

The Language Services Specialist supports the coordination and delivery of interpretation and translation services across client accounts. This role combines operations, resource management, and client coordination to ensure timely service delivery and strong client experience.

The Language Services Specialist, in coordination with the Program Manager, plays a vital role in supporting the coordination, management, and oversight of all language services deliverables within the scope of the contract. This position ensures that language solutions are strategically integrated into project workflows and are delivered in a timely manner, within budgetary constraints, and in full compliance with client standards and requirements. The specialist assists in maintaining effective communication among the client, internal project teams, and subcontractors, thereby facilitating efficient resource allocation and supporting the achievement of program objectives.

Key Responsibilities

• Schedule and assign qualified interpreters and translators based on client needs and availability. 
• Support resource management, including screening and interviewing language professionals.  
• Serve as a point of contact for clients, providing updates, follow-ups, and issue resolution.  
• Maintain and update resource databases, ensuring accuracy of qualifications and availability.  
• Support daily operations and contribute to process improvements.  
• Support the coordination and scheduling of translation, interpretation, and localization activities across multiple projects.
• Assist in managing language services workflows to ensure timely and accurate delivery of all contract deliverables.
• Liaise with clients, internal teams, to clarify requirements, provide status updates, and address language-related inquiries.
• Monitor progress of language services assignments, track deliverables, and report on performance against quality, timeliness, and compliance standards.
• Communicate with clients and ensure they utilization of contract, maintain steady relationships and meet on client sites.
• Invoicing and working with billing to invoice clients.
• Assist in preparing regular reports, presentations, and briefings for contract management and client stakeholders.
• Cultivate strong relationships with our existing clients while also driving new revenue growth.
• Participate in team meetings and training sessions.
• Other duties as assigned

Qualifications – Here’s What You Need

• Bachelor’s degree or equivalent experience.
• Minimum three (3) years of program or project management experience, with at least three (2) years in overseeing language services in a government contracting environment.
• Experience supporting client relationships and identifying client needs (light business development exposure).  
• Proficiency in CRMs, Translation Project Management and Interpreter Scheduling tools.
• Ability to manage multiple priorities in a fast-paced environment.  
• Ability to communicate in a clear, professional, and articulate manner.

Desired Qualifications:

• Previous client service or resource management experience in language services are a plus

Reports to: Language Services Program Manager

Working Conditions

• Professional remote office environment.
• Up to 20% travel required for onsite client visits locally or regionally.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.