The Work

The Senior Program Manager is the primary point of contact for responsibilities related to organization contracts, specifically those involving design, engineering, integration, and technology services. The Senior Program Manager acts as the onsite Client Relationship Manager and oversees the leadership team as they perform services and complete deliverables as committed. The Senior Program Manager will strive for and instill project delivery excellence, implement effective project management practices, work as a trusted advisor to client personnel, and leverage substantial IT team leadership experience across relevant programs.

Key Responsibilities

• Perform as the primary Team Cayuse POC for IT services programs, overseeing Team Cayuse IT applications development and operations personnel
• Provide Diplomatic Security with a trusted advisor who focuses on understanding mission objectives, and helps to develop strategy, implementation plans, and approaches to deliver on that mission
• Growth of contracts (add scope, new contracts, or new task orders)
• Consult senior-level stakeholders across the entire organization to identify mission and technology needs to optimize the use of information technology
• Ensure smooth delivery and operation of IT services by monitoring delivery performance
• Provide direction, guidance, and training to IT staff
• Work with the Team Cayuse PMO to analyze new and complex project-related problems and create innovative solutions that include providing support to the program
• Ensure appropriate levels of communication are established and maintained throughout the project lifecycle
• Supervisor of Team Cayuse to create an atmosphere of trust, seeking diverse views to encourage improvements and innovation and coaching staff, including providing timely, meaningful written and verbal feedback
• Collaborate and coordinate with Project Managers, SME’s, Technical Architects, Solution Architect, Developers, and Operations teams to interpret client requirements and craft solutions that satisfy those requirements
• Proposal development and leadership for Diplomatic Security IT opportunities
• Other duties as assigned.

Qualifications – Here’s What You Need

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field
• 7+ years in a federal government information technology environment functioning in a program/project management, business operations, SME, or project control role.  Preference for Department of State experience
• 12+ years of experience working in IT related endeavors, including systems integration projects, application support and operations programs, supervising technology teams, and overseeing large information technology projects
• Preferred experience in a SBA Tribal 8(a) business, HUBZone, and other social-economic contract environments
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Technical Knowledge

• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
• Strong knowledge of project management principles
• Solid understanding of Project Management functions in an IT or Business Process setting
• Solid knowledge of Agile Software Development and related methods, tools, and techniques
• Solid understanding of government contract types, certification requirements, and related contract terms and conditions
• Must be proficient in Microsoft Office Suite, SharePoint and OneNote, etc.
• Working knowledge of basic Federal Contracting is highly desired

Human Relationship Skills

• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Excellent leadership and decision-making skills
• Time management habits, ability to multi-task, ability to sustain focus on long-term tasks

Our Commitment to you / overview of benefits

• Competitive Pay and Incentive Program Eligible
• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off
• Hybrid remote/onsite/client site work arrangement depending on Client/Program

Reports to: Company Managing Director, Cayuse Technologies

Responsible for: Contract Employees

Works with: Client, Cayuse Senior Management, Vendors

Working Conditions

• Professional Hybrid work environment
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.