Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, scalability, and performance of the organization’s production systems. This role combines software engineering and systems engineering practices to automate and improve infrastructure operations, reduce manual work, and enable rapid response to incidents. The SRE partners with development, operations, and business teams to drive continuous improvement, implement resilient systems, and meet well-defined service level objectives (SLOs).

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Understand business objectives and operational challenges, and identify alternative technical solutions.
• Perform studies and cost/benefit analyses to evaluate potential solutions.
• Analyze user requirements, operational procedures, and workflow problems to identify opportunities for automation or improvement of computer systems.
• Consult with personnel from different departments to understand current procedures, identify issues, and gather specific input and output requirements (e.g., data entry forms, reporting formats).
• Write detailed descriptions of user needs, desired program functions, and the steps required to develop or modify computer programs.
• Review computer system capabilities, technical specifications, and scheduling limitations to assess the feasibility of requested program changes.
• Ensure the reliability, availability, performance, and scalability of production systems using software engineering practices.
• Collaborate closely with development teams to design, build, and maintain resilient, observable, and automated platforms that meet defined service level objectives (SLOs).
• Develop and implement automation tools to streamline manual and repetitive operational tasks.
• Document processes, workflows, and system configurations to support ongoing operations and future enhancements.
• Continuously monitor production systems, proactively addressing incidents and performance issues.
• Participate in capacity planning and ongoing improvements to system resilience and scalability.
• Maintain effective communication with executive management, business stakeholders, and cross-functional technical teams.
• Stay current with emerging site reliability engineering practices, tools, and technologies.
• Other duties as assigned.

Here’s What You Need

• 8 years of experience in systems engineering, DevOps, or site reliability engineering roles.
• 8 years of strong experience with Linux/Unix systems and system internals.
• 8 years of proficiency in one or more programming/scripting languages (e.g., Python, Go, Java, Bash).
• 8 years of experience designing and operating highly available, distributed systems.
• 8 years of strong knowledge of cloud platforms (such as AWS or GCP) and cloud-native services.
• 8 years of experience with containerization and orchestration (e.g., Docker, Kubernetes).
• 8 years of strong understanding of monitoring, alerting, and logging concepts.
• 8 years of experience defining and managing Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• 8 years of familiarity with incident management, root cause analysis (RCA), and postmortems.
• 8 years of experience integrating security and compliance into operational workflows.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills. 
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Ability to analyze systems and procedures
• Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.

Desired Qualifications:

• 4 years of familiarity with observability tools such as Prometheus, Grafana, Application Insights, Datadog,

or Splunk.

• 4 years of experience operating 24x7 production environments, including participation in on-call rotations.
• 4 years of experience with chaos engineering and resiliency testing.
• 4 years of experience with feature flags, canary deployments, and progressive delivery strategies.
• 4 years of strong documentation skills for creating runbooks, dashboards, and operational standards.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment, with the ability to work onsite in the main office.
• Must reside in the Austin area.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.
• Travel costs, per diem, and other related expenses must be pre-approved in compliance with State of Texas travel guidelines.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.