Job Title: Cisco Data Analyst Level 1
Location: Remote / USA
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP

Pay Rate:  $30.00-$32.77 per hour

Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.

Duties  

• Monthly analysis of data to provide reporting globally regarding partner metrics
• Biannual analysis of data to identify eligibility of partners within the program
• Monitor and respond to inquiries submitted via internal email
• Monitor and respond to cases in helpdesk queue
• Identify and validate business requirements with key stakeholders
• Data analysis from various sources for automation and development of reports and dashboards
• Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues
• Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans
• Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture

Problem Solving  

• Provides assistance and information to the client in a prompt manner.
• Manages continuous improvement through ongoing collection of data and information regarding customer requirements.
• Understand and responds to others’ using active listening skills and tactful communication.
• Ability to resolve issues following the parameters and guidelines of the client. 

Accountability  

• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
• Ensures customer satisfaction through follow up and special efforts.
• Assist new employees with training through shadowing opportunities and explanation of work process as requested.

Education / Experience  

• Bachelor's degree or relevant experience.
• Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers
• Project management, data analysis and reporting with related toolset expertise:
  • Excel
  • Smartsheet
  • Databases
  • PowerPoint
  • Power Query
  • Visual Studio
  • Microsoft SQL Server
• Ability to manage influence through persuasion, negotiation, and consensus building
• Excellent communication and presentation skills, experience working with cross-functional teams
• Must be able to operate in a fast paced, high stress environment and handle ambiguity
• Demonstrated desire for continuous learning and improvement.

Technical Knowledge

• Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office

Human Relationship Skills  

• Speaks with clarity, articulation, and is aware of own non-verbal communication.
• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
• Demonstrate ability to learn quickly and thrive in high-energy team environment.
• Strong written and spoken communication skills.
• Must be able to work independently, as well as with a team.
• Ability to function in a diverse work environment.
• Experience in a customer service role.

Additional Abilities  

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Relationships

Reports to: Delivery Manager

Works with:  

• Serves client customers
• Cayuse

Working Conditions

• Normal physical conditions
• General office environment
• Must be able to sit for long periods of time looking at computer screen
• May be asked to work a flexible schedule which may include holidays
• May be asked to travel for business or professional development purposes
• May be asked to work hours outside of normal business hours