The System Analyst plays a pivotal role in the delivery and onboarding of applications within a multi-tenant, high-availability enterprise platform currently undergoing an active migration from legacy systems. Operating in a dynamic and dependency-driven environment, this position requires close collaboration with multiple stakeholders, including application teams, platform engineering, database services, and security teams.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Engage with application teams and stakeholders to elicit, refine, and validate business and technical requirements.
• Translate customer needs into actionable inputs for engineering, platform, and support teams.
• Guide customers through onboarding expectations, ensuring clarity on scope, timelines, and required inputs.
• Develop and maintain process flows, onboarding guides, and operational workflows for platform integration.
• Document system interactions, dependencies, and data flows between legacy and target environments.
• Ensure documentation is structured, accessible, and usable by both technical and non-technical stakeholders.
• Align requirements with ongoing delivery activities.
• Coordinate across teams (application, platform, database, security) to ensure work progresses in the correct sequence.
• Help maintain visibility into work status, upcoming activities, and handoffs.
• Identify and surface cross-team dependencies that may impact onboarding or migration timelines.
• Highlight gaps, blockers, or misalignments early for timely resolution.
• Support mitigation planning by ensuring dependencies are clearly understood and tracked.
• Customer onboarding processes are clear, repeatable, and executed smoothly.
• Requirements are well-defined, reducing confusion and enabling efficient delivery.
• Cross-team dependencies are visible and proactively managed.
• Stakeholders have confidence in timelines and expectations.
• Documentation supports continuity and reduces reliance on tribal knowledge.
• The role contributes to predictable, steady progress across migration and onboarding efforts.

• Other duties as assigned.

• A strong foundation in Computer Science with a Bachelor's or Master's degree in the field.
• Minimum of 8 years of related experience.
• Experience gathering and translating business and technical requirements in complex IT environments.
• Experience documenting workflows, process maps, and system interactions.
• Ability to engage with both technical and non-technical stakeholders.
• Active Top Secret Security Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• Experience with enterprise platform environments or shared services models.
• Familiarity with cloud platforms or modern application hosting environments.
• Experience supporting system migrations or onboarding efforts.
• Understanding of database, platform, and security coordination in IT delivery.
• Experience in federal or highly regulated environments.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment with the ability to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.