The Data Center Technician III provides advanced technical support, operations oversight, and hands-on maintenance for enterprise‑class data center environments. This senior role is responsible for ensuring high availability, reliability, and security of data center infrastructure—including compute, storage, network, power, and cooling systems.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Executes daily on-site technical support, core hardware deployments, and routine device wellness monitoring while resolving standard escalated user tickets.
• Deploys and maintains data center infrastructure (servers, storage, network devices), including racking/stacking, cabling, hardware diagnostics, and coordination with vendors for repairs.
• Performs routine device wellness checks and resolves day-to-day hardware/software issues for onsite personnel, coordinating with service desk and engineering teams as needed.
• Supports conference rooms by inspecting, setting up, and troubleshooting audiovisual and communication equipment to ensure meeting readiness.
• Provides onsite support, troubleshooting, and patching for Windows 10 endpoints and legacy enterprise applications such as MS Office 2013.
• Monitors data center operations (power, cooling, environmental conditions, and infrastructure health), responding to alerts and assisting with capacity planning and environmental optimization.
• Manages ticketing and documentation, ensuring detailed tracking of incidents, changes, and service requests, and maintains accurate asset records, rack elevations, and configuration documentation.
• Assists with IT asset lifecycle processing, including decommissioning, sanitization, inventory reconciliation, and preparing equipment for compliant disposal actions.
• Other duties as assigned.

• Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
• 8 Years of related experience.
• Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance.
• Secret Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
• Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Project Manager

Working Conditions

• Professional office environment.
• Must be able to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.