Job Title: M365 Exchange Administrator

Cayuse Company: Cayuse Commercial Services / Cayuse Talent Solutions

Location: Remote

Hourly Rate: $50-$65 per hour

Employee Type: Full-Time Hourly Non-Exempt

The Work

The M365 Administrator is responsible for the day-to-day administration, operational health, and ownership of the client’s Microsoft 365 environments, with a focus on the full suite of services including Exchange Online, SharePoint Online, Microsoft Teams, and related applications. This role provides Tier 2/3 support, responds to and resolves escalated issues, and ensures the stability, security, and optimal performance of the M365 environment in an enterprise setting (1,000+ users).

The M365 Administrator will partner closely with the user provisioning/administration team, Service Desk, and Deskside Support teams to ensure proper user lifecycle management, timely incident resolution, and consistent documentation of procedures and knowledge base articles.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

• Serve as the primary M365 administration support resource for the client’s environment.
• Perform daily monitoring, maintenance, and configuration activities across the M365 suite (Exchange Online, SharePoint Online, Teams, OneDrive, and associated apps).
• Ensure high availability, performance, and reliability of M365 services.
• Respond to and resolve escalated incidents, service requests, and problems related to the M365 environment with an emphasis on Exchange Online, while supporting the entire M365 suite.
• Troubleshoot complex issues involving mail flow, permissions, distribution lists, resource mailboxes, Teams collaboration/meetings, SharePoint access and permissions, and integrated applications.
• Collaborate with Microsoft Support and internal stakeholders as needed for complex or high-impact issues.
• Work closely with the Service Desk and Deskside Support teams to assist in resolving end-user issues related to M365 services.
• Provide guidance, advanced troubleshooting steps, and escalation support for M365-related tickets.
• Participate in knowledge transfer sessions and provide training as required.
• Work with the user provisioning/user administration team to ensure proper and timely provisioning, deprovisioning, and modification of M365 user accounts, licenses, and roles.
• Ensure M365 provisioning processes are current, accurate, and aligned with organizational policies and security standards.
• Develop, maintain, and update Standard Operating Procedures (SOPs) for M365 administration activities.
• Create and maintain Knowledge Base (KB) articles for use by Service Desk and Deskside Support teams, ensuring clarity, accuracy, and consistency.
• Document configurations, changes, and known issues to support continuity and audit requirements.
• Monitor Microsoft 365 admin center dashboards, service health, and security/alerting tools for incidents, advisories, and alerts.
• Assist with planning, testing, and implementation of M365 upgrades, feature releases, and security patches.
• Support adherence to organizational security policies, including conditional access, MFA, and data protection controls as directed by security teams.
• Identify opportunities to improve M365 performance, reliability, and user experience.
• Recommend and implement improvements to automation, monitoring, and administrative processes.
• Stay current with Microsoft 365 roadmaps, new features, and best practices, and provide recommendations on adoption.
• Other duties as assigned.

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Minimum of 3–5 years of hands-on experience working as a Microsoft 365 Administrator in an enterprise environment supporting more than 1,000 users.
• Demonstrated experience supporting Exchange Online, SharePoint Online, Teams, and M365 apps in a production environment.
• Microsoft 365 Fundamentals Certification (e.g., MS-900 or successor).
• Microsoft 365 Associate-level Certification (e.g., Messaging Administrator, Teams Administrator, or Modern Desktop Administrator Associate, as applicable).
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Desired Qualifications:

• Microsoft 365 Expert-level Certification (e.g., Microsoft 365 Certified: Enterprise Administrator Expert).

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Managing Director- Cyber Ops

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.