Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The HR/Payroll Systems Analyst is a senior-level technical and functional expert responsible for the configuration, security, and ongoing support of an enterprise HR/Payroll application (e.g., PeopleSoft-based). This role performs highly advanced consultative services and technical assistance to ensure the system produces accurate data, operates securely and efficiently, and adheres to applicable policies, standards, and regulatory requirements.

The analyst manages role-based access and segregation of duties, supports complex deployments and upgrades, provides Level 2 service desk support, and actively participates in security, compliance, audit, and disaster recovery activities. The role works under minimal supervision, using extensive experience and judgment to plan and accomplish goals while following established processes and procedures.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Plan, design, configure, deploy, support, and maintain system configurations and modifications for the enterprise HR/Payroll application to ensure accurate data, high system performance, and compliance with organizational policies.
• Perform highly advanced analysis and contribute to special projects and cyclical processes such as production expansion projects (e.g., new agency/entity deployments, new entity creation, deployment of new functionality), fiscal year-end close, legislative or regulatory system changes, third‑party integrations, software image upgrades, and decommissioning of functionality.
• Support customer agencies/entities with discovery, prototyping, configuration, security, conversion, integration, and acceptance testing for both implementation and post‑production support activities.
• Execute work in alignment with defined project scope, milestones, deliverables, and due dates, ensuring adherence to established processes, policies, and procedures.
• Manage and enforce role-based access control (RBAC) and least‑privilege models within the HR/Payroll application and connected systems.
• Design and maintain segregation of duties (SoD) rules; identify, analyze, and remediate SoD conflicts across business processes.
• Review and validate security roles, permission sets, and custom authorizations within the HR/Payroll application and all ancillary systems.
• Monitor and analyze authentication, authorization, and privilege‑escalation logs for suspicious behavior and coordinate findings with information security stakeholders.
• Oversee secure integration of third‑party applications using SAML, OAuth, OIDC, SCIM, and custom APIs, ensuring adherence to security and compliance standards.
• Validate system changes, customizations, and workflows for security and compliance impact and recommend mitigation strategies where needed.
• Respond to and investigate identity‑related security incidents, including account compromise, unauthorized access, and potential fraud indicators.
• Plan, design, implement, and maintain information technology security measures to safeguard system data and ensure confidentiality, integrity, and availability.
• Participate in annual SOC‑1 attestation audits and ensure that control design and operation address security, availability, processing integrity, confidentiality, and privacy in all solutions.
• Ensure all digital products and content associated with the HR/Payroll application meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users.
• Regularly review content and interfaces for accessibility compliance and coordinate remediation of identified issues.
• Maintain standards for security, performance, compliance, and architecture across the HR/Payroll application ecosystem.
• Review and recommend approval for security deliverables related to application architecture, system development lifecycle (SDLC), disaster recovery, system security plans (SSP), and related security documentation for current and planned applications.
• Provide Level 2 Service Desk support, including ticket handling for complex issues, in‑depth troubleshooting, root‑cause analysis, and basic configuration changes, following established and auditable processes.
• Collaborate and coordinate with Managed Services vendors performing Level 3 support activities, ensuring clear communication, appropriate escalation, and timely resolution of issues.
• Actively respond to and maintain customer ticket requests via the service desk, providing current status and documentation for break‑fix issues, incidents, required maintenance activities, and enhancement requests.
• Perform all work in accordance with ITIL principles and practices for IT service management (ITSM) and IT asset management (ITAM), ensuring alignment of IT services with business needs.
• Actively participate in Major Incident Management (MIM) processes for high‑priority (P1 and P2) incidents, within assigned modules or functional areas.
• Participate in disaster recovery planning, exercises, and execution, as well as upgrade testing and validation activities.
• Assist with system and customer expansion activities, including onboarding new entities and deploying new functionality or modules.
• Contribute to and deliver presentations at user groups and stakeholder forums to communicate system changes, best practices, and key metrics.
• Other duties as assigned.

Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• 10 years – Extensive Texas public sector experience, directly working for or supporting a Texas state government agency.
• 10 years – Extensive experience performing technical activities in support of enterprise application systems in a complex, multi‑agency or multi‑entity environment.
• 10 years – Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross‑functional communication.
• 10 years – Experience preparing materials for and conducting executive‑level presentations.
• 10 years – Experience performing technical project management activities in support of large‑scale HR/Payroll or enterprise application programs (e.g., CAPPS or similar).
• 10 years – Experience interpreting contractual language and integrating it into daily workflows, including holding vendors accountable to contractual requirements.
• 10 years – Extensive knowledge of and experience with data integration, data quality, and SDLC processes and methodologies.
• 10 years – Experience in IT security and control practices, including implementation and monitoring of security controls.
• 10 years – Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS/Query, SQR, Application Engine, and Oracle 11 or higher.
• 10 years – Experience providing production and deployment technical support activities for centralized enterprise applications supporting more than 100 agencies/entities and multiple hub instances.
• 8 years – Experience with IT service desk functions, including knowledge and application of ITIL framework methodologies and processes.
• 5 years – Experience serving in a security analyst role with responsibility for overseeing and coordinating with a Managed Services provider.
• 5 years – Experience with user role segregation of duties (SoD) in multi‑tenant software applications.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.  
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Qualifications:

• 10 years – Experience with software and hardware management industry best practices.
• 10 years – Experience supporting legacy statewide financial or HR/Payroll systems in a production support capacity.
• 10 years – Experience developing technical specifications and requirements to support IT procurements.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.