Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The CAPPS Functional Technical Analyst performs highly advanced (senior-level) consultative services and technical assistance in support of the CAPPS (Centralized Accounting and Payroll/Personnel System) program. This role provides both functional and technical expertise for HR/Payroll and related CAPPS modules, ensuring that requirements, designs, development, testing, and operations adhere to established standards, policies, and methodologies. The position works under minimal supervision with extensive latitude for the use of initiative and independent judgment while following established, auditable processes and procedures.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Perform highly advanced consultative services and technical assistance work in support of CAPPS, including both functional (business process) and technical (system) activities.
• Ensure HR/Payroll requirements, procedures, development, and testing activities from the Managed Services vendor comply with written procedures, coding standards, and the CAPPS System Development Lifecycle (SDLC).
• Ensure all digital products and content related to CAPPS meet WCAG 2.1 accessibility standards.
• Maintain perceivable, operable, understandable, and robust experiences for all users.
• Regularly review products and content for accessibility compliance and implement updates or remediation whenever accessibility issues are identified.
• Coordinate testing efforts for accessibility compliance.
• Prepare and submit WCAG accessibility waivers as required.
• Actively track requests submitted to vendors requesting resolutions to accessibility issues.
• Actively track system coding and configuration updates once accessibility resolutions are available.
• Renew waivers upon expiration if solutions have not been provided or installed.
• Provide oversight and leadership for functional and technical design walkthroughs, including:
• Analyzing business processes and current system workflows to assess ERP design fit.
• Reviewing functional designs, specifications, and integration documents to identify technical gaps and risks.
• Evaluating upstream and downstream dependencies to ensure architectural alignment across modules and interfacing systems.
• Preparing technical scenarios and test cases to validate system behavior and data flows.
• Assessing designs for performance, security, scalability, and data quality impacts.
• Providing concise technical feedback during design walks, highlighting risks, dependencies, and recommendations.
• Supporting design reviews to ensure completeness, accuracy, and readiness for development and testing.
• Review developed code for compliance with defined requirements and standards.
• Validate code comparisons prior to migration to ensure adherence to all established development and configuration standards.
• Provide Level 2 Service Desk support, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process.
• Collaborate and coordinate with a Managed Services vendor responsible for Level 3 support to ensure timely escalation and resolution of issues.
• Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to:
  • Interface issues
  • IP whitelisting
  • EFT/secure server connectivity
  • Agency transfer files
  • Batch failures
  • Other related technical tasks across agencies
• Perform all duties in accordance with established processes, policies, and procedures, within project scope and schedule, and in alignment with defined milestones, deliverables, and due dates.
• Work under minimal supervision, relying on experience and judgment to plan and accomplish goals while following established processes and procedures.
• Perform all work in accordance with ITIL principles and practices for:
  • IT Service Management (ITSM)
  • IT Asset Management (ITAM)
• Alignment of IT services with the needs of the business
• Participate in Disaster Recovery (DR) and upgrade testing activities, including planning, execution, and documentation.
• Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information.
• Participate, as directed, in annual SOC-1 attestation audits to confirm that controls are effectively designed and operated to ensure the accuracy and security of information processed via CAPPS.
• Ensure that enhancements, process changes, and system fixes incorporate security, availability, processing integrity, confidentiality, and privacy considerations throughout design and implementation.
• Other duties as assigned.

Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• 10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency.
• 10+ years of extensive experience performing technical activities in support of large-scale enterprise application systems (e.g., CAPPS or similar statewide ERP solutions).
• 10+ years of experience creating and managing a strategic roadmap, combining strong planning skills, technical insight, and effective cross-functional communication.
• 10+ years of experience preparing materials for and conducting executive-level presentations.
• 10+ years of experience performing technical project management activities in support of major ERP programs, including HR/Payroll and financial modules.
• 10+ years of experience interpreting contractual language and integrating it into daily workflows, with a demonstrated ability to hold vendors accountable to contractual requirements.
• 10+ years of extensive knowledge of and experience with data integration, data quality, and SDLC processes and methodologies.
• 10+ years of technical experience with PeopleSoft FSCM or HCM 9.2, including:
  • PeopleTools
  • PeopleCode
  • Application Designer
  • SQL
  • PS/Query
  • SQR
  • Application Engine
  • Oracle Database 11g or higher
• 10+ years of experience with CAPPS Central (or comparable statewide ERP) production and deployment technical support activities for large multi-agency environments (e.g., more than 100 agencies and multiple hub instances).
• 8+ years of experience with IT service desk functions, including practical knowledge of ITIL framework methodologies and processes.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.  
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Desired Qualifications:

• 10+ years of experience with software and hardware management industry best practices, including configuration and lifecycle management.
• 10+ years of experience supporting legacy statewide financial systems or similar large-scale government financial systems in production environments.
• 10+ years of experience developing technical specifications and requirements to support IT procurements, including vendor evaluations and solution assessments.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.