Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The CAPPS HR Payroll Module Lead Analyst performs highly advanced (senior level) consultative services and functional assistance work in support of the CAPPS Program. This position serves as a lead functional subject matter expert (SME) for the CAPPS HR/Payroll (HR/PY) tower within PeopleSoft HCM 9.2, with primary responsibility for payroll configurations, processing, workflow, and cross-functional integrations across a large network of Texas state agencies.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Perform highly advanced consultative and functional assistance work related to supporting the CAPPS Program.
• Serve as the primary functional subject matter expert for the CAPPS HR/PY Payroll module in PeopleSoft HCM 9.2.
• Provide day-to-day functional support for the PeopleSoft 9.2 Payroll module, including troubleshooting and resolving payroll issues such as calculation errors, retro pay, tax discrepancies, and integration failures.
• Support the full payroll cycle, including pay calendars, paysheets, payroll calculation, payroll confirmation, and post-confirmation auditing.
• Maintain and optimize payroll configuration, including earnings codes, deduction codes, garnishments, tax setups, pay groups, and tax reporting.
• Collaborate closely with Time & Labor and Human Resources (HR) teams to ensure end-to-end process accuracy and policy compliance.
• Create, modify, and troubleshoot PeopleSoft PS/Queries and SAP Business Objects reports for payroll reporting, analysis, and data validation.
• Partner with technical teams to support enhancements, integrations, data loads, and application fixes.
• Assist in the application of PUM updates, testing of patches, and validation of tax updates, including planning and executing regression testing as required.
• Document functional procedures, test scripts, configuration changes, and business processes in a clear, auditable format.
• Provide user support, training, and guidance to payroll operations teams and agency staff.
• Participate in audit activities and ensure adherence to internal controls, security best practices, and audit requirements.
• Configure and maintain payroll elements including earning codes, accumulators, pay groups, rate codes, pay calendars, deductions, garnishments, and commitment accounting.
• Execute and oversee payroll cycles (On-Cycle, Off-Cycle, Return Monies, Cancellations/Reversals), ensuring timely, accurate processing and reconciliation.
• Troubleshoot payroll errors and resolve production issues in coordination with technical and vendor teams.
• Create and validate W‑2 forms during calendar year-end (CYE), including PDF creation and distribution coordination.
• Provide oversight for tax update implementations, including impact analysis and system validation.
• Handle Right‑to‑Stop incentives and ensure correct payroll treatment and documentation.
• Provide oversight for 3rd‑Party Sick Pay during CYE.
• Create and support the synchronization of CAPPS payroll with SPRS/USAS using online interfaces in CAPPS.
• Support payroll approval workflows between systems to ensure proper authorizations and segregation of duties.
• Provide agencies with assistance on quarterly 941 reconciliations to resolve discrepancies and coordinate corrective actions.
• Perform CYE configurations specific to CAPPS Central processing.
• Collaborate and coordinate with Payroll Policy to file W‑2/W‑3s with the Social Security Administration accurately and on time.
• Perform functional configuration activities for CAPPS HR/PY, including setup of tables (job codes, positions, departments, compensation, etc.).
• Demonstrate deep understanding of HR business units, SetIDs, and table structures and their impact on configuration and reporting.
• Configure workflow using the Approval Workflow Engine (AWE) to support business processes, approvals, and security requirements.
• Create and maintain queries using PeopleSoft PS/Query and SAP Business Objects for operational and management reporting.
• Lead and participate in the functional design phase for CAPPS HR/PY, including creating and/or reviewing Functional Design Documents (FDDs) and performing related configuration changes.
• Utilize PeopleSoft delivered tools and features such as Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and other features to design and implement solutions with minimal customization.
• Oversee and coordinate AWE configuration, including workflow design, routing rules, and approval hierarchies.
• Manage user profiles and role-based access related to workflow, in collaboration with security and HR teams.
• Configure and maintain notifications, worklists, and escalation rules to support timely approvals.
• Monitor workflow performance and troubleshoot workflow-related issues and failures.
• Support customization and extensibility needs while maintaining compliance with standards and best practices.
• Perform ongoing performance monitoring and maintenance of AWE configurations.
• Develop and maintain documentation and test scripts for workflow functionality and changes.
• Apply strong working knowledge of PeopleSoft Application Designer (records, fields, pages, components) to support functional responsibilities and solution design.
• Understand and support integrations using PeopleSoft Integration Broker (Web Services, REST/SOAP integrations) in partnership with technical teams.
• Support customization and enhancement of SQR and BI Publisher reports, as well as related SQL scripts.
• Use strong SQL proficiency to perform data analysis, support data fixes, and maintain synchronization between CAPPS and legacy systems (e.g., SPRS).
• Apply knowledge of PeopleSoft security, including State of Texas multitenancy requirements, to ensure proper access controls and data segregation.
• Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information, including alignment with NIST standards and best practices.
• Monitor all payroll batch jobs, including tracking job schedules, monitoring execution, and detecting and responding to failures.
• Validate batch job output and manage dependencies to ensure accurate and timely results.
• Perform performance tuning for batch processes and document batch schedules, procedures, and recovery steps.
• Ensure compliance and appropriate communication when schedules must be altered.
• Maintain expertise with PUM (PeopleSoft Update Manager) and Change Assistant to support lifecycle management and selective adoption of fixes and features.
• Support and understand Fluid UI changes, page navigation, and user experience considerations.
• Utilize Elasticsearch/Search Framework capabilities to support search-related functional needs.
• Support data migration activities and review compare reports to validate configuration and data integrity across environments.
• Apply strong problem-solving and troubleshooting skills to resolve complex, cross‑module issues.
• Interpret State of Texas HR policies and translate them into system configuration and, where applicable, code modifications.
• Conduct requirements gathering for break/fix tasks and system enhancements, working closely with business owners, policy staff, and technical teams.
• Develop and execute test plans for user acceptance testing (UAT) and regression testing, documenting results and ensuring resolution of defects.
• Use incident management tools such as ServiceNow and BOSSDesk, ensuring multiple systems remain synchronized with timely, accurate updates.
• Communicate effectively with policy personnel, other analysts, more than 100 state agencies, and Managed Services Tier 3 vendors.
• Account for interdependencies with legacy systems (SPRS, HRIS, etc.) in solution design, configuration, and issue resolution.
• Provide structured cross‑training to support junior analyst capability growth.
• Provide comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
• Coordinate and participate in project‑level activities, including expansions involving additional module implementations or agency enhancements.
• Support cyclic processes such as fiscal year‑end, calendar year‑end, W‑2/1095‑C creation and distribution, State of Texas legislative changes, federal mandates, and third‑party integrations.
• Perform all duties following CPA’s processes, policies, and procedures, within defined project scope and schedule, and in accordance with milestones, deliverables, and due dates.
• Oversee and coordinate the Fiscal Year‑End (FYE) process, including planning, scheduling, communications, reconciliations, and verifications.
• Manage system configurations and maintenance activities required to support FYE processing.
• Coordinate and support Budget Loads (BLS) as requested by agencies to accommodate large volumes of commitment accounting changes.
• Ensure successful integration with ERS via Benefit Enrollment Web Services to establish correct benefit plans and premiums for state resources on CAPPS Central (serving over 100 agencies and approximately 80,000 employees).
• Provide advanced Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all in coordination with a Managed Services vendor providing Tier 3 support.
• Ensure that all digital products and content under this role’s purview meet WCAG 2.1 accessibility standards, including maintaining perceivable, operable, understandable, and robust experiences for all users.
• Regularly review content and system components for accessibility compliance and implement updates or remediation when accessibility issues are identified.
• Serve as the first line of oversight to ensure that accurate data is produced, that security (including multi‑tenancy) is enforced, that system performance is efficient, and that all applicable policies are enforced.
• Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM), focusing on alignment of IT services with business needs.
• Actively participate in CPA’s Major Incident Management (MIM) process for Priority 1 (P1) and Priority 2 (P2) incidents for the HR/PY domain.
• Participate in Disaster Recovery (DR) activities and Upgrade Testing, including test planning, execution, and documentation of results.
• Prepare and deliver presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
• Participate, as directed, in the annual SOC‑1 attestation audit, ensuring that controls are effectively designed and operated to ensure accuracy and security of CAPPS information and processing.
• Consider security, availability, processing integrity, confidentiality, and privacy requirements when suggesting, approving, and implementing enhancements, process changes, or system fixes.

Other duties as assigned.

Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• 15+ years of extensive knowledge and understanding of State of Texas applicable policies.
• 15+ years of extensive knowledge of federal labor laws.
• 15+ years of extensive knowledge and experience performing system configuration changes in large, complex HR/Payroll environments.
• 15+ years of extensive technical skillsets using PeopleSoft tools and related technologies (e.g., Application Designer, Integration Broker, SQR, SQL, BI Publisher, SAP Business Objects) to support functional responsibilities.
• 15+ years of extensive knowledge of security best practices, NIST standards, and multi‑tenancy requirements for a statewide ERP instance.
• 10+ years of Texas public sector experience directly working for or supporting a large network (30 or more) of Texas state government agencies.
• 10+ years of experience creating and managing a strategic roadmap, combining strong planning skills, functional insight, and effective cross‑functional communication.
• 10+ years of extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2.
• 10+ years of extensive knowledge supporting and providing oversight for batch jobs, including tools such as Run My Jobs (RMJ).
• 10+ years of extensive familiarity with support tools such as PUM, Fluid UI, and Elasticsearch/Search Framework.
• 10+ years of experience performing functional project management activities in support of the CPA’s CAPPS program.
• 10+ years of experience providing Tier 2 Service Desk support for a large network (30 or more) of agencies, in coordination with a Managed Services vendor providing Tier 3 support.
• 10+ years of experience supporting Priority 1 and Priority 2 incidents in coordination with a Major Incident Management (MIM) process.
• 10+ years of experience participating in Disaster Recovery exercises.
• 10+ years of experience preparing and presenting executive‑level presentations and briefings.
• 10+ years of experience gathering, analyzing, and presenting applicable data in support of audits and open records requests.
• 10+ years of experience interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements.
• 10+ years of CPA experience performing SQL actions needed to keep the CAPPS and SPRS systems in sync.
• 8+ years of experience providing direct payroll support to multiple agencies, including assisting with quarterly 941 reconciliations, resolving payroll discrepancies, and coordinating corrective actions across statewide systems.
• 8+ years of experience in planning and coordinating the Fiscal Year process at a statewide level.
• 8+ years of extensive knowledge and experience managing the Approval Workflow Engine (AWE).
• 8+ years of experience preparing WCAG 2.1‑compliant materials for distribution.
• 3+ years of knowledge and practical application of Information Technology Infrastructure Library (ITIL) principles and practices for ITSM and ITAM, focused on aligning IT services with business needs.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• 10+ years of experience with and knowledge of production support activities for CPA’s legacy Statewide Financial Systems.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.