Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The CAPPS HR PY Payroll Analyst performs highly advanced (senior-level) consultative services and functional assistance work in support of the Centralized Accounting and Payroll/Personnel System (CAPPS) program. This role provides expert-level functional support for the PeopleSoft HCM 9.2 HR/Payroll (HR/PY) modules, including configuration, payroll processing, batch job monitoring, workflow management, technical coordination, accessibility compliance, and cross-functional collaboration with internal stakeholders, external agencies, and Managed Services vendors

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Perform highly advanced consultative services and functional assistance work to support the CAPPS HR/Payroll modules.
• Provide day-to-day functional support for the PeopleSoft 9.2 Payroll module.
• Troubleshoot payroll issues, including calculation errors, retro pay, tax discrepancies, and integration failures.
• Support the full payroll cycle, including pay calendars, paysheets, payroll calculation, confirmation, and post-confirmation auditing.
• Maintain payroll configuration, including earnings codes, deduction codes, garnishments, tax setups, pay groups, and tax reporting.
• Collaborate with Time & Labor and Human Resources (HR) teams to ensure end-to-end process accuracy.
• Create, modify, and troubleshoot PS/Queries for payroll reporting and data validation.
• Work closely with technical teams to support enhancements, integrations, data loads, and application fixes.
• Assist in applying PUM updates, testing patches, and validating tax updates.
• Document functional procedures, test scripts, and configuration changes.
• Provide user support, training, and guidance to payroll operations teams.
• Participate in audit activities and ensure adherence to internal controls.
• Assist agencies with quarterly 941 reconciliations to resolve discrepancies.
• Perform calendar year-end (CYE) configurations specific to CAPPS Central processing.
• Perform W-2 validation and reconciliation activities.
• Collaborate and coordinate with Payroll Policy to file W-2/W-3s with the Social Security Administration accurately and on time.
• Assist with payroll configurations including setup of earning codes, accumulators, pay groups, rate codes, pay calendars, deductions, garnishments, and commitment accounting.
• Run payroll cycles (On-Cycle, Off-Cycle, Return Monies, Cancellations/Reversals).
• Troubleshoot payroll errors and resolve payroll production issues.
• Create and validate W-2 forms during CYE.
• Provide oversight for tax update implementations.
• Handle Right-to-Stop incentives.
• Provide oversight for 3rd-Party Sick Pay during CYE.
• Create and support synchronization of CAPPS payroll with SPRS/USAS using the CAPPS online interface.
• Support payroll approval workflows between systems.
• Configure and maintain core HR tables (job codes, positions, departments, compensation, etc.).
• Apply understanding of HR business units, SetIDs, and table structures when performing configuration.
• Configure workflow using Approval Workflow Engine (AWE).
• Create queries using PS/Query and SAP Business Objects.
• Serve as a functional point of contact for CAPPS HR/PY applications and CAPPS agencies.
• Lead or support the HR/PY functional design phase, including development and/or review of Functional Design Documents (FDDs).
• Perform functional configuration system changes and other assigned functional activities.
• Configure and support PeopleSoft delivered features such as Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and other tools.
• Assist with AWE configuration and management, including:
  • Workflow configuration and setup
  • User and role management
  • Notifications and worklist management
  • Monitoring and troubleshooting workflow issues
  • Customization and extensibility considerations
  • Performance and maintenance
  • Testing and documentation of workflow changes
• Apply technical skillsets to support functional responsibilities, including:
  • PeopleSoft Application Designer (records, fields, pages, components)
  • Integration Broker (Web Services, REST/SOAP integrations)
  • SQR and BI Publisher report customization
  • SQL proficiency for analysis and troubleshooting
• Maintain an understanding of PeopleSoft security, including State of Texas multitenancy requirements.
• Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information.
• Assist in monitoring all payroll batch jobs, including:
  • Tracking job schedules
  • Monitoring job execution
  • Detecting and responding to failures
  • Validating output
  • Managing dependencies
  • Performing performance tuning
  • Documenting processes and outcomes
  • Communicating and escalating issues appropriately
  • Ensuring compliance when schedules must be altered
  • Utilize and support tools and environments such as:
  • PeopleSoft Update Manager (PUM) and Change Assistant
  • Fluid UI changes and page navigation
  • Lifecycle management and selective adoption
  • Elasticsearch/Search Framework
  • Data migration and compare reports
• Demonstrate strong problem-solving and troubleshooting capabilities.
• Interpret State of Texas HR policies and translate them into system configuration and code modifications.
• Conduct requirements gathering for break/fix items and system enhancements.
• Develop and execute documentation and testing (UAT, regression testing) for changes.
• Manage incidents in systems such as ServiceNow and BOSSDesk, keeping multiple systems synchronized with timely updates.
• Communicate effectively with policy personnel, other analysts, over 100 agencies, and the Managed Services Tier 3 vendor.
• Understand and account for interdependencies with legacy systems (SPRS, HRIS, etc.).
• Provide structured cross-training to support junior analyst skill development.
• Deliver comprehensive training and support to agency personnel consistent with established requests and organizational requirements.
• Participate in expansion projects that include additional module implementations or enhancements for agencies.
• Support cyclic processes such as fiscal year-end, calendar year-end, W-2 validation for distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
• Perform all duties following CPA processes, policies, and procedures, within project scope and schedule, and in alignment with milestones, deliverables, and due dates.
• Assist with Fiscal Year-End activities, including:
  • Reconciliations and verifications
  • System configurations and maintenance
  • Budget Loads (BLS) as requested by agencies to support large volumes of commitment accounting changes
• Provide Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, in coordination with a Managed Services vendor providing Tier 3 support.
• Ensure that all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users.
• Regularly review content for compliance and implement updates or remediation when accessibility issues are identified.
• Oversee and act as the first line of support to ensure that only accurate data is produced, security (including multi-tenancy) is enforced, system performance is efficient, and all applicable policies are enforced.
• Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM).
• Actively participate in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participate in Disaster Recovery and upgrade testing activities.
• Make presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
• Participate as directed in an annual SOC-1 attestation audit, ensuring controls are effectively designed and operated for security, availability, processing integrity, confidentiality, and privacy.
• Other duties as assigned.

Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• 8+ years – Extensive knowledge of federal labor laws.
• 8+ years – Extensive knowledge and experience performing system configuration changes.
• 8+ years – Extensive technical skillsets with PeopleSoft App Designer, Integration Broker, SQR/SQL, BI Publisher, SAP Business Objects, and related tools to support functional responsibilities.
• 8+ years – Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
• 8+ years – Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication.
• 8+ years – Extensive experience supporting the Payroll module in PeopleSoft HCM version 9.2.
• 8+ years – Extensive knowledge supporting and providing support with batch jobs, including tools such as Run My Jobs (RMJ).
• 8+ years – Experience preparing and presenting executive-level presentations.
• 8+ years – Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
• 8+ years – Experience interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements.
• 8+ years – Experience planning and coordinating the Fiscal Year process at a statewide level.
• 8+ years – Extensive knowledge and experience managing the Approval Workflow Engine (AWE).
• 8+ years – Experience preparing WCAG 2.1-compliant materials for distribution.
• 5+ years – Extensive familiarity with support tools such as PUM, Fluid, and Elasticsearch.
• 5+ years – Experience providing direct payroll support to multiple agencies, including assisting with quarterly 941 reconciliations, resolving payroll discrepancies, and coordinating corrective actions across statewide systems.
• 3+ years – Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for ITSM and ITAM that focus on aligning IT services with the needs of the business.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• 8+ years – Experience participating in Disaster Recovery exercises.
• 8+ years – CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync.
• 8+ years – Experience providing Tier 2 Service Desk support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3 support.
• 8+ years – Experience performing functional project management activities in support of CPA’s CAPPS program.
• 8+ years – Extensive knowledge and understanding of applicable State of Texas policies.
• 8+ years – Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies.
• 8+ years – Experience with and knowledge of production support activities for CPA’s legacy statewide financial systems.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional remote office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.