The Atlassian Platform Engineer will support enterprise-level Jira and Confluence administration for a high-visibility national security mission. This is a hands-on engineering and operations role that is critical to modernizing and scaling collaboration platforms across multi-enclave, high-security environments.

This role will partner closely with mission stakeholders, security, IT, and operations teams to deliver resilient, secure, and high-performing Atlassian solutions that enable federal public safety and national security objectives. This role requires an Atlassian expert who is equally comfortable administering platforms, solving complex problems, and collaborating with technical and non-technical stakeholders.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Administer and scale Jira, Confluence, Jira Service Management (JSM), and Crowd to support daily enterprise operations across multiple enclaves.
• Design, configure, and optimize workflows, fields, screens, schemes, dashboards, reports, templates, and permission models to support mission-specific and enterprise-wide use cases.
• Manage and govern Atlassian Marketplace apps, including installation, configuration, upgrades, license management, troubleshooting, and performance validation.
• Oversee access and identity management across Atlassian platforms, including configuration of Crowd, Microsoft Entra ID (Azure AD), and SSO/SAML integrations in alignment with security and identity policies.
• Own day-to-day platform operations, including upgrades, patches, configuration changes, deployments, backups, log management, and monitoring.
• Implement and tune monitoring, alerting, and logging to proactively identify and resolve performance, stability, and capacity issues.
• Partner with infrastructure and security teams to validate high availability, disaster recovery, and backup/restore strategies for Atlassian environments.
• Triage and resolve support tickets, ranging from standard access requests to complex configuration and workflow changes.
• Provide tier 2/3 support for Jira, Confluence, JSM, and Crowd-related incidents and service requests.
• Develop and maintain knowledge articles, how-to guides, and training materials that enable self-service and reduce ticket volume.
• Engage directly with mission teams to understand requirements and translate them into scalable, supportable tool configurations.
• Support federal compliance needs, including FISMA/ATO-related documentation, audit support, and configuration baselines in accordance with security and governance requirements.
• Ensure Atlassian configurations, integrations, and plugins adhere to security controls, least privilege, data protection, and logging requirements.
• Contribute to and enforce standards, patterns, guardrails, and best practices for Atlassian usage across the enterprise.
• Collaborate with Agile, DevSecOps, and mission delivery teams to configure Atlassian tools that align with Agile/SAFe frameworks, ceremonies, and reporting structures.
• Identify opportunities to enhance automation, workflow efficiency, and user experience across Jira, Confluence, and JSM.
• Participate in roadmap planning for Atlassian platforms, including feature evaluation, capacity planning, and migration or modernization initiatives.
• Other duties as assigned.

• Minimum 5 years of experience supporting enterprise IT platforms or collaboration ecosystems
• Hands-on experience administering enterprise Jira, Confluence, and Crowd, with strong emphasis on:
  • Workflow and scheme design
  • Automation rules and configuration
  • Plugin/app installation, configuration, and lifecycle management
• Familiarity with:
  • Linux administration (e.g., RHEL, CentOS, or equivalent)
  • Relational databases such as PostgreSQL and MySQL
  • FISMA / ATO compliance processes and associated documentation
• Strong written and verbal communication skills, with demonstrated ability to engage stakeholders and collaborate across technical, mission, and leadership teams.
• Proven ability to operate in fast-paced, dynamic environments, manage multiple priorities, and deliver under evolving mission needs.
• Familiarity with Agile and/or SAFe delivery methodologies, including the ability to configure Jira and related tools to support backlogs, sprints, PI planning, and standard ceremonies.
• Ability and willingness to work onsite in Washington, DC, 5 days per week.
• Education/Experience:
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience
  • 5+ years of relevant professional experience
• Active Top Secret Security Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• Experience integrating AI-enabled capabilities into collaboration platforms, such as:
  • Intelligent ticket classification and routing
  • Smart suggestions or AI-driven knowledge search
  • Automation leveraging machine learning insights
• Experience supporting or obtaining CI Polygraph (willingness to undergo CI poly).
• Exposure to or experience with:
  • Atlassian Data Center deployments in secure or on-premise environments
  • Infrastructure as Code (IaC), CI/CD pipelines, or DevSecOps toolchains that integrate with Jira or Confluence
  • Scripting for automation (e.g., Python, Bash, Groovy) or use of Atlassian REST APIs for integrations and bulk operations

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment with the ability to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.