The Operations Manager works closely with the Program Manager on the planning, development, and maintenance of a staff schedule to ensure operational readiness and coverage for 24/7/365 operations, supports the PM with special requests and projects, and leads all contractors on shift in performance of the client’s mission.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

The Operations Manager will be responsible for the following tasks:

• Create and maintain the watch floor schedule to ensure proper 24x7 coverage using available resources.
• Prepare and deliver monthly reports of metrics and statuses of the Watch and Warning team to be briefed to federal customers.
• Conduct reviews of reporting from the staff to verify compliance with standards and address all discrepancies.
• Develop recommendations for a monthly meeting to present to a council of federal and contract staff to improve operations and workflows.
• Coordinate with the Quality Control staff to enhance documentation and support for watch staff.
• Act as the on-site point of contact for the federal watch officers; intaking feedback on contract staff performance and behavior.
• Hold regular one-on-one meetings with staff to deliver performance feedback and support professional growth.
• Investigate any issues impacting watch floor deliverables that fall short of standards, implementing corrective actions to strengthen staff performance.
• Coordinate the inclusion of new or changing operations requirements as needed by the federal teams.
• Periodically verify account statuses to ensure operational readiness and assist those individuals without access.
• Provide support in the coordination and execution of all Watch and Warning activities and requirements and advise the PM of any identified risks.
• Complete ad-hoc taskers or short projects from contract or federal leadership as needed. Regularly address prioritized issues/actions as they arise.
• Other duties as assigned.

• Bachelor’s degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training, and equivalent experience.
• Additional (2) two years of experience may be substituted with an Associate’s degree.
• Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma.
• Must have between three (3) and six (6) years of related experience.
• Experience in the following areas that support operational readiness and execution of a program:
• • Experience leading and supervising a mid-sized team or multiple small teams simultaneously, (approximately 10 subordinates total, is preferred).
  • Demonstrated experience developing and improving a team’s performance, professionalism, and commitment to the mission.
  • Demonstrated experience evaluating report quality, providing feedback, and achieving improved team results.
  • Demonstrated experience using metrics to improve team and individual performance.

• Active TOP SECRET/SCI Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills

• Ability to read, comprehend, and assess a vast amount of highly technical information in a time constrained environment.
• High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, Outlook, Teams, and other general software applications.
• Ability to work as part of a team in a fast-paced, high-intensity work environment.
• Ability to produce high quality results under tight deadlines.
• Strong attention to detail.
• Strong verbal and written communication skills.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Preferred Qualifications:

• Experience planning, development and maintenance of a staff schedule, preferably a schedule to support 24/7/365 operations.
• Experience leading teams on a watch floor or other 24x7x365 operation.
• Experience developing, updating, and maintaining standard operating procedures, work instructions, and workflows,
• Experience developing process improvements, metrics, and briefings.

Reports to: Program Manager

Working Conditions

• Professional office environment, with the ability to work onsite in the main office in Washington, DC.
• Must be able to provide support outside of normal working hours.
• Must be physically and mentally able to perform duties over extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule, which may include holidays.
• May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.