The Work:

The Non-Clinical Care Coordinator provides case management services to support our client’s health and human service needs. The Non-Clinical Care Coordinator shall be familiar with the regulations and policies that apply to Individual Medical Readiness (IMR) and deployment. The position is to assist the client with adhering to three primary goals for case management (CM): improving the care, management, and transition of recovering service members; broadening the application of CM to include those with complex and at-risk needs before complex care; and evaluating the impact of CM on the quality of military health care.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities:

• Manage the care and associated documentation of each assigned Soldier in accordance with the individualized treatment plan.
• Track the medical status of all assigned patients.
• Perform medical charting in eCase (MEDCHART).
• Request profile exams/evaluations and audiology exams at the physical exam center not later than 7 business days after interaction with the service member.
• Coordinate treatment plans with appropriate medical facilities not later than 10 business days following the medical appointment.
• Maintain 95% of all automated referrals indicated in MEDCHART.
• Submit case processing, medical documentation, and profile concerns to the military/contracted provider.
• Attend Medical Readiness events (also known as PHAs) as determined by the needs of the state and the individual units; at minimum, one event will be attended each year.
• Ensure patients referred by a provider are followed by the case management team within 7 calendar days of referral.
• Manage patient care from the identification of the condition to when the patient is either considered medically ready.
• Follow the regulations and policies applicable to Individual Medical Readiness (IMR) and deployment, to include AR 40-501 and other applicable guidance.
• Ensure all, with less than a 5% margin of error, medical documentation received from the patient and/or their medical team is received and placed in the appropriate electronic record, as well as the Soldier’s hard copy record.
• Maintain patients’ medical records in accordance with the client’s regulations.
• Provide the records custodian or delegate with all relevant medical/dental documentation.
• Obtain release of information documents from the patient within 15 calendar days of interaction with the patient.
• Educate on all resources available to improve medical and dental readiness.
• Maintain Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines.
• Review and track all, with less than a 5% margin of error, PHA/SRP lab results; contact the service member and educate on lifestyle modifications.
• Upload, stamp, and index all, with less than a 5% margin of error, medical documents of case-managed Soldiers into the Health Readiness Record (HRR).
• Perform MODS entry of immunizations, designation of pregnancy, eye exams, and medical warning tags of all Soldiers, with less than a 5% margin of error.
• File all medical documents received for case management to the Records Custodian using a document evidencing transfer of custody from the Contractor to the Government; a copy of each supporting transfer document shall be provided to the COR at the end of each month, submitted no later than 7 calendar days from the beginning of the next month.
• Track all medical appointments by communication with the unit to ensure Soldier attendance and submission of follow-up documentation.
• Log in eCase any contact with the service member (email, voice call, or personal interview); ensure all administrative charting in eCase is completed with less than a 5% margin of error.
• Communicate with delegated Government personnel to track compliance versus noncompliance at minimum once a quarter, with an expected 100% compliance rate.
• Run and monitor MEDPROS, with less than a 5% margin of error, reports post-PHA/SRP events to ensure all scheduled services are completed/updated and current medical status is reflected.
• Report Medical Readiness to the Commander or his/her designated representative within 30 days of determination.
• Ensure all, with less than a 5% margin of error, Soldiers with T3, T4, P3, or P4 profiles are case-managed in the eCase module.
• Recognize and respond appropriately to urgent/emergent situations per protocols.
• Maintain work area, exam rooms, and supplies.
• Maintain professional appearance and personal conduct at all times.
• Attend meetings as requested.
• Follow all the client’s policies and procedures.
• Adhere to employer work practices as described in Cayuse policies.
• Become familiar with and obey regulations on the installation, including fire, traffic, safety, and security regulations.
• Perform additional reports as required.
• Other duties as assigned.

Qualifications – Here’s What You Need:

• Possess a minimum of a high school diploma or General Educational Development (GED) certificate.
• Demonstrate familiarity with medical terminology and medical documentation practices.
• Have prior experience in patient care coordination activities.
• Be fully experienced and qualified in all aspects of their respective functional areas; contractor personnel shall not perform inherently governmental functions, including but not limited to representation of the Government or the exercise of decision-making authority.
• Be able to read, comprehend, write, and speak fluent English.
• A Public Trust Clearance is required.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Highly proficient in Microsoft Office Suite.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
• Adequate physical ability including sufficient manual dexterity to perform the requisite health care service. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift.
• Must possess problem-solving skills

Desired Qualifications:

• Experience with Medical Data Protection System (MEDPROS)
• Experience with eCase (MEDCHART)
• Experience with Health Readiness Record (HRR)

Our Commitment to you / overview of benefits:

• SCA Health & Welfare fringe benefits.
• Telemedicine
• Dental & Vision
• EAP
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions:

• Professional office environment.
• Telework may be authorized as required by projects and/or clients at any time during employment.
• Keep regular clinic hours as approved by Manager/Director - 7:00am - 4:30pm.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.