The Work

The Program Manager will oversee and coordinate multimedia production activities, including video, photography, livestream/multicast, and graphic design requests. This role requires a skilled professional who is adept at managing complex project timelines, resources, and customer communications. The successful candidate will leverage strong organizational and leadership skills to ensure high-quality deliverables are provided on time, meeting or exceeding customer expectations.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

• Act as the primary Cayuse Point of Contact (POC) for all assigned PAO multimedia production requirements.
• Receive, review, log, prioritize, and coordinate video, photography, livestream/multicast, and graphics requests from customers.
• Maintain and utilize an automated or software-based request-management and scheduling system to track and manage all project requirements efficiently.
• Respond to all customer requests within one business day, ensuring timely and professional communication.
• Develop and deliver staffing plans, resource requirements, schedules, and key assumptions within three business days of receiving the request.
• Proactively identify and communicate potential conflicts related to personnel, equipment, and scheduling, providing timely solutions.
• Coordinate standard and major event planning activities, ensuring compliance with required lead times (standard 10-business-day lead time for video/live events and extended lead times for major events).
• Oversee the scheduling and coordination of the Senior Videographer/Photographer, additional livestream production staff, and Cayuse graphics teams to execute project requirements.
• Facilitate production operations by scheduling IPRs, rehearsals, customer coordination meetings, and production preparation activities.
• Ensure all assigned personnel are fully briefed on event locations, access requirements, customer priorities, deliverables, and deadlines.
• Handle military installation access permissions and other administrative arrangements as necessary.
• Oversee all aspects of graphics production, from initial requirements gathering to customer approval, while tracking copy changes, draft deadlines, required revisions, and final deliverables.
• Conduct or oversee final quality assurance reviews of deliverables prior to distribution.
• Monitor customer satisfaction by tracking customer acceptance, managing issues, resolving complaints, and collecting feedback.
• Maintain comprehensive records of project activities, including logs for requests, deliveries, issue tracking, schedules, and performance metrics.
• Ensure equipment readiness by managing software licenses, coordinating maintenance or replacement of production resources, and addressing availability concerns.
• Support staffing continuity, maintaining primary and backup production personnel to ensure uninterrupted service delivery.
• Other duties as assigned.

Qualifications – Here’s What You Need

• A minimum of five (5+) years of experience in project management, program coordination, operations management, production management, event management, or a related field.
• At least three (3+) years of experience managing multiple concurrent projects, deliverables, or customer requests in a deadline-driven environment.
• Proven ability to manage schedules, resources, customer communication, deliverable tracking, and issue resolution.
• Experience coordinating and managing technical, creative, or production personnel.
• Proficiency in developing and maintaining trackers, calendars, work plans, status reports, and customer action logs.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Demonstrated ability to work independently with minimal day-to-day supervision.
• Local availability on Oahu.
• Ability to meet military installation access requirements.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Preferred Qualifications:

• Seven (7+) years of experience in project/program management or coordination.
• Prior experience within the Department of Defense (DoD), U.S. Army, Government contracting, or the defense industry.
• Previous exposure to Public Affairs, strategic communications, multimedia, creative services, or event production operations.
• Familiarity with federal contract compliance, deliverables management, quality control standards, invoice validation, and performance tracking.
• Professional certifications such as Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent.
• Knowledge of military ceremonies, senior-leader events, and installation operations.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Short-Term Disability options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment, with the ability to work onsite in the main office.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.