The Work:

The Jira Engineer will be responsible for administering, configuring, and optimizing Jira and Jira Service Management (JSM) platforms, ensuring seamless alignment with organizational processes and stringent governance standards across on-premises Jira Data Center (DC) and Jira Cloud environments. This role involves advanced configuration, system design, workflow engineering, and platform administration to support scalable, reliable, and secure operations while adhering to industry best practices and the agency's specific operational requirements.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

• Develop, configure, and maintain Jira workflows, issue types, issue type schemes, screen schemes, field configurations, custom fields and contexts, permission schemes, and notification schemes.
• Employ ScriptRunner for Jira to design advanced validators, conditions, post-functions, automated processes, and administrative scripts that enhance platform capabilities.
• Configure and manage Jira Service Management objects, including service request types, portals, Assets schemas, object types, and service workflows.
• Establish and manage SLA tracking and operational workflows aligned with customer-defined priorities.
• Design and optimize advanced JQL (Jira Query Language) queries for dashboards, reports, filters, and key performance indicators (KPIs).
• Provide enhanced visibility into system operations, SLA achievements, and organizational metrics via actionable reporting structures.
• Administer Jira DC and Jira Cloud environments, including user management, permissions, global system configurations, monitoring platform performance, and implementing maintenance activities.
• Proactively perform capacity planning and evaluate platform health metrics to ensure scalability and reliability.
• Maintain robust integrations with enterprise systems using REST API connectivity, including designing and troubleshooting JSON-based data structures for seamless information exchange between Jira and external platforms.
• Leverage SQL databases (for Data Center environments) to perform advanced troubleshooting, root cause analysis, reporting, and data-driven insights.
• Generate and manage datasets for backend system operations, ensuring conformance with organizational data governance and security policies.
• Act as a subject matter expert (SME) to internal stakeholders by offering end-user support, platform best practices, documentation, and training materials.
• Enable users to leverage Jira's capabilities to meet business objectives while maintaining adherence to security, compliance, and operational guidelines.
• Ensure platform administration aligns with organizational operational policies, including security protocols, governance standards, and stability/reliability objectives.
• Collaborate with stakeholders to ensure that solution designs support scalability, maintainability, and long-term sustainability.
• Other duties as assigned.

Qualifications – Here’s What You Need:

• Bachelor’s Degree in Information Technology (IT), Computer Science, or a related technical discipline. Equivalent professional experience may be considered in lieu of a formal degree.
• Minimum five (5) years of hands-on experience with:

• • Configuring and administering Jira platforms (Jira DC and Cloud).
  • Workflow development, scripting, and automations.
  • Working with REST APIs, JSON, and SQL for system integrations and reporting.
• Jira Administration: Proven expertise in Jira Data Center (DC) and Cloud operational management, including configuration, maintenance, and process optimization.
• Workflow Engineering: Advanced workflow customization and engineering for business and service processes.
• ScriptRunner Automation: Designing and deploying complex automation rules using ScriptRunner capabilities.
• Jira Assets Expertise: Management of IT and service assets within Jira Assets (formerly Insight).
• REST APIs and JSON: Developing, managing, and troubleshooting REST API integrations with fluency in JSON data modeling.
• JQL Proficiency: Utilizing JQL for custom filters, high-level dashboards, dynamic reporting, and SLA/metric visualization.
• SQL/Database Expertise: Proficiency with SQL databases used in Jira Data Center environments for diagnostics, optimization, and reporting.
• Permission/Security Management: Designing and implementing secure user permissions and access controls in compliance with governance policies.
• Problem Solving Skills: Advanced troubleshooting and process design expertise to identify and resolve system issues efficiently.
• Active Top Secret Security Clearance.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions:

• Professional office environment, with the ability to work onsite in the main office.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.